I have basically the same story as many of the others posting complaints against this company. For more than a year I have been calling every other month or so to request a cancellation of service and to stop charging out my checking account. Finally they told me my subscription would be up on May 19, 2010. I called on April 28 requesting a cancellation again and was told to email a letter requesting cancellation and call back in a few days to make sure they received it. I called back today and was told that I sent my letter too late and the contract was automatically renewed for another 12 months on April 19 as per the contract signed upon installation. As a result I will be billed through my checking account for another 12 months. I am sure this was never mentioned on any of the three days it took the not so brilliant men to install the system. I informed them I was going to stop payment through my bank and was informed that I would be turned over for collection if I did. At first I thought I may have done something wrong until I came across more than one site with numerous complaints exactly matching mine. I intend to leave comments on as many web sites as I can and am considering contacting Tom Martino, a consumer advocate that handles consumer complaints for the local news.