" I ordered two shirts from Casual Living (casuallivingusa.com) that
>> promised to be flattering. When I first wore them, the fabric was "sticky"
>> and stuck and hung up on everything I tried to wear them with (pants,
>> skirts, all kinds of fabrics). It took me some time to cycle them through my
>> wardrobe to see if anything would work; then additional time to try
>> different things at the cleaners to get them to lay flat.
>>
>> I ended up returning them after the return period simply because I tried
>> everything I could think of to make it work. I was told I couldn't return
>> them even tho it was a fabric defect. I asked for a supervisor who told me
>> to mail them in, at my expense, to their Return Review board who would
>> decide. I spent quite a bit of time and postage to document everything and
>> sent it off only to get the shirts mailed back to me with a form letter from
>> Customer Service (not the Return Review board) that they no longer carried
>> this item. This had nothing to do with my original return and was also
>> something that they could have told me by phone or email before I spent time
>> & money returning them. I emailed them asking for an escalation to a manager
>> with no response at all for over a week. I emailed again and got an email
>> that promised a representative was being assigned and I would hear within 24
>> hours. That was many weeks ago and no one has contacted me yet. They obviously could care less what their customers think of them.
>>
>> So this is warning to online/catalog clothing buyers that Casual Living does
>> not stand behind it's products, has no customer service if you are
>> returning instead of buying and could care less what the customer experience
>> is. Buy your clothing elsewhere - there are lots of great retailers out
>> there with good customer service. I'll never buy from them again."