Last night I purchased a pair of boots from the store in Town Center Mall, Boca Raton, Florida. When I tried the boots on last night in the store I was wearing leggings. This morning I put them on with a pair of tights and ran out the door for work, when I sat down in my car I felt something poking into my legs so I unzipped the boots and found that there was a hole melted into the lining and it was poking into my leg (runined the tights) so I ran back into the house, changed tights and shoes and ran back to the car. Tonight I took the boots back to the store with the receipt and the store manager was very snotty and told me that there was "no way I can take these back, you've worn them". I've never been treated so rudely my the manager of a retail store. When I asked for the Corporate phone number I was informed that they didn't have a phone number, hmmm a corporation without phones??? I did finally get the email address from her but I had to drag it out of her. I love the boots, they're really cute and comfortable but so all I was asking for was a new pair not a refund. I won't stand for being treated like I was trying to "get away" with something.

I feel that this company is a RIP OFF! Ordered a pair of shoes and I was keeping taps on my checking account regarding my order. Here's is how it went, First I waited for the item to arrive at the store here in town (Fresno) it never arrived so I order on line. The charge was pending as of last Sunday and then it dropped off. My bank couldn't understand but to be careful. So I sent an email asking the heck is going on with the order, no response then I called the local store asking how to call the online ordering because they do not list a number, (first guess never deal with a business who you can't contact)even the locals stores cant' speak to someone. Again I sent an email saying I no longer want the item and to please cancel my order, guess what I had the charge tacked on today this morning!!! Please do not do any business with this company and get caught up in a nightmare. They don't care that you are stressing they just want the money and don't care about you!!!

I purchased two pairs of Cathy Jean shoes online because there isn't a store near my house. I had heard good things about the price and comfort of the shoes and so was excited about receiving them. In fact, I ordered them about a month before an important business trip. The entire experience though was completely awful. It took forever for the shoes to arrive (well after my trip), and Cathy Jean did not provide a tracking number nor were they able to tell me when they would arrive. Unfortunately once I received the shoes, one of the pairs of shoes did not fit. I sent the shoes back only to be informed, via an informal email that the return policy was 15 days so they were unable to process my return and would be shipping the shoes back. First of all, I think that for busy people a 15 day return policy is ridiculous. But more importantly, this occurred in October. It is now January and I still have not received the shoes. In addition, they kept my money. It is the biggest scam I have ever encountered. Perhaps you will have a different experience at a store but take my advice and DO NOT order from the website.