They do not answer their phone. When I had them out the 1st time, they "fixed" my ac unit and "ordered" a new thermostat. They stated that the thermostat would come in in a few days. 3 weeks later, still no thermostat. I had to place a reorder with my home warranty company. the following week, they came out with the "ordered" thermostat, which was wrong. They proceeded to go to the local home depot to buy my new thermostat which took about an hour. Why did I have to wait almost a month to get my ac working properly?
Now, 2 months after the initial call, my ac is again not working. It appears to be the same problem; the fan in the unit doesn't come on. Again, they are not answering their phone. If I pick another company, it will cost me another fee, so we're going to see if they will right the situation this time.

They are now on my list of service refusals and hopefully will be on yours now too!