This is a highly unethical company. They came to my office offering internet, business phones and wireless services for a bundled price of $450 per month. The price seemed high and I told them that I was paying $ 310 for all that to another carrier and obviously I was not interested. They promised to include 5 blackberries in the deal for the same price of $450 per month and I bit the bait.
I have dealt with at least 10 individuals in this outfit and received no answer. I even took the time to go to their offices in Miramar, Florida and nobody takes responsibility. They kept on procrastinating and promising that they will come through with the deal and always end up referring me to another person. Nothing ever gets done. The contract was never delivered to me and all they did was transfer 3 land lines. The wireless services were never delivered nor connected. The blackberries, well…. they never came.
After 2 grueling months and losing all my sales dedicating my days in solving this problem, I am now about to lose my phone numbers which are the lifeline of my business and the only way for me to contact my clients. They have now threatened me to disconnect my service if I don’t pay $1, 908 for two months service for 3 land lines! Further, they refuse to port my numbers to another carrier and claim that I owe them $12, 380 in penalties and fees. This is outrageous and abusive. This is a company that should not be allowed to stay in the business of fraud and deception.
Yes, ...fraud.

I started getting calls from "Mike Turner". He told me everything was ready for my switchover to their service. I asked him what he was talking about. He said he had my signed order. I asked him to fax it to me so I could see what he was talking about. His responce: Go F k yourself. Kind of surprised me that someone who wants me to buy something from him would talk like that. Asked him to repeat his statement and he again said "Go
F k yourself". I terminated the call. Got a few more and it was the same conversation. About a week went by and on Oct 23, 2008 in the morning, "Mike Turner" called again. Told me everything was ready and will I have a tech here to make the connections to our phone system. Asked him what he was talking about & he said he is just completing my signed order. Asked him if he could clearly make out my name on this "signed" order. He said yes. My signature is not legible. Then he told me to
"go F k my self". I hung up. About 20 minutes later his "supervisor" called & asked me if there was a problem with the order. I told him there is no order. I asked him to fax this order to me. He said since I have not done what they requested he refused. I asked him what is it that they have requested that I did not do. He said I did not F k myself. I term the call. All other calls came in on a blind line however this "supervisor" call came in from 713-979-4000.
We are a collection agency. It was not hard to trace this company. I called 866-424-5420 to talk to Lane Brannan but had to leave message for him to return my call. He never has. On Oct 23, I talked to Erica Smith who told me she was with CBEYOND
legal dept. I did a little investigation into the Hou.
office and found they did not have Mike Turner. They did have Mike Richardson. This was the last name used by the "supervisor". At 1334 on Oct 24,
Mike called again. This time I asked if this was Mike Richardson. He asked me how I knew that. I terminated this call. Now every time Mike called he said the company name so fast I had no idea how to locate this company. However when the "supervisor" called, the # number 713-979-4000, with the name CBEYOND came up on our caller id. I gave all our numbers to Erica Smith so she cold check to see if our numbers were dialed by their office. Erica called me today, Oct 27, and she said our numbers do not appear on their system. She said looks like somebody SPOOFED their number and is just trying to make CBEYOND look bad. Nice idea but no sale. Every time Mike called me he talked so fast that we did not know the company that he said he was with. The way he said it I thought maybe CEEBION or something like that. Another interesting fact is that since I asked him if he was Mike Richardson, we have had no more calls. I plan on checking to see what my next course of action should be to put a stop to this company and it's procedures. I can be contacted at 713-774-3235.