Cebu Pacific Air
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Category: Travel
Contact Information Philippines
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Cebu Pacific Air Reviews
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PJL1941
October 5, 2009
Fraudulent Charge for Ticket
On 6 September I booked online a ticket from Macau to Manila (Confirmation Number YDDFVK) which was charged to my Australian Bank Account. The next morning I received an E-mail stating "Your transaction was immediately processed according to the airline’s policy regarding credit card payments. Unfortunately, after exercising diligent efforts, the credit card used to book your flight could not be authenticated. "
I rang my bank who advised that the transaction was processed but was subsequently reversed by Cebu Pacific.
I rang Cebu Pacific who said they could do nothing over the phone and that I should book online again.
This I did but this time the message came back that the card was declined.
OK so I thought maybe if I use a Philippine bank account; same result transaction declined.
BUT on checking my bank account sone time later the air fare had been debited.
So I tried to ring Customer Care - as usual, could not get through.
So I sent an e-mail - as you would expect from this airline - no reply
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JVB
April 1, 2009
Undue harassment/vexation/humiliation
I would like to report a complain that has caused my wife today April 1, 2009 undue harassment/vexation/humiliation when Cebu Pacific Tacloban ground personnels rudely (almost to be the point of dragging her) took her down from the airplane even with all the boarding pass and confirmed flight just to cover their mess when somebody was also on the plane without a boarding pass.
These morons are very rude and do not deserve to be on their position they are now where they have to take care their clients supposedly. It has caused my wife tremendous humiliation and traumatic experience because of the way these low life personnels treated her.
We will file the necessary complaints thru legal means and hope to God to obtain justice from this callous people .
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