this morning...we had incounter a very very sad thing because of the very inconsiderate staff of cebu pacific.
just only a few minutes we are late and they don't allow us to have our flight.they said that we had cut off time for check-in and we are begging to them because we are in hurry...but sad to say...even the main office told us that you have penalty each and you have to rebook it...and you have to pay 5, 000 each, and we got shock we said that we are just late only 7minutes before 7:30am...but still they did not allow us.We said that we will not pay you cause we are just late only 7minutes before cut off.We said that we are the first timer of this plain cause we used to fly with PHILIPPINE AIRLINES...and even we are late more than 30minutes at PHILIPPINE airlines they still let us inn but CEBU PACIFIC...NEVER GIVE CONSIDERATION...!calling to all travellers...please...chose the BEST and FRIENDLY STAFF...!.

I had a bad experience at cebu pacific staffs during my flight going back home.It was the 7Th of Feb.checking in for the first flight bound to Bacolod, this person named Cathy was rude saying that my bag is not properly packed.Then i asked her, if she have some sort of tape so i can at least packed it nicely but all i get is pouting and exchange of complaints with her co-worker(guy) on her right side.Lucky for him that i didn't get his name.I had no time to deal with them that exact moment because i'm so exhausted from my 3 year old child and 2 days of travel from Cairo, Egypt.The 29th of Feb.i still use their services but i witnessed a horrible thing at their checking counter, a lady collapsed/fainted during an argument with the Cebu Pacific personnel.Hope this complaints get to them and certain things such as this won't happen again.

I was on my way back from my short vacation from Korea last November 14 aboard Cebu Pacific Flight 5j195 Incheon/Manila when this happened.

Upon entering the aircraft, I immediately saw how beautiful the faces are of the cabin crew. But, maybe they were tired or bored, it showed that their smiles were a little forced.

The flight was pretty much full with a mix of Filipinos and Koreans and this is a good indication that tourism in the Philippines is doing well.

There was a group of middle-aged Korean gentlemen seated not far away from where I sat at Row 20 and by the time that the cabin crew started serving snacks, they got very excited. They wanted to taste the snacks that were made from the Philippines. The cabin crew, of course, because it's their job, started serving. They tried their best to be patient even as they had some difficulty understanding what the Koreans were saying because no one among the crew knew how to speak Korean. But, in the end, everyone got what they wanted.

As the crew were moving towards the middle part of the plane with their snacks, the Korean guys would approach them to buy some more snacks. At first I was beginning to admire how the cabin crew was handling the situation because it was definitely very trying.

However, as these two members of the crew were heading back towards the back of the plane with their cart, I heard one of the crew clearly say, "Ay naku, dadaan na naman tayo sa mga magugulong yan!" She pretended to be smiling but she was definitely dissing the Korean tourists unmindful that there Filipinos in the plane who were within earshot of what she was saying.

I just thought it was very unprofessional. I know their job may become difficult especially when there are rowdy passengers. However, it still does not justify having to say those words, moreso, when passengers can hear.

They chose that profession so they have to live with its hazards, or, at the very least, handle each situation professionally.

Just to say, the Cebu Pacific's dancing Flight Attendants video posted on YouTube was not amusing at all, and they should be ashamed! Sure it got the passengers attention, but the music was loud that you can hardly hear the actual safety demo recording. Health & Safety is a very serious matter and should not be taken lightly...what a stupid idea!!! I wish to file a complaint about this to the right Health & Safety department of the airlines/aviation authority, how do I do that?!

This long weekend took MONTHS in the making.We were going to Donsol to swim with the whalesharks from April 3-5.The ONLY flaw in my plan was that we BOOKED a flight with CEBU PACIFIC. We were at the NAIA terminal 3 at around 5 am for our 6 am flight. We weren't late. We checked in and boarded our plane on time. Sadly, there were 6 airheads dilly dallying after checking in their luggage, so we had a 20 minute delay from waiting for them. The 20 minute delay would have been ok had the ff. events NOT happened:
a. Upon arriving at Legaspi, the plane's pilot informed us 2 minutes after the stewardess stated that we were about to land, that we were flying back to Manila due to the rains. Had we been 20 minutes early, do you think the rains wouldn't have been an issue? I mean, shouldn't Cebu Pacific contacted the Legaspi Airport or even PAGASA to check on the weather conditions before taking off?! Turning back would've been ok had the PAL Express flight that came after us NOT landed in the same airport. OK. Maybe the pilot was really thinking of our safety. However, there was this to consider:
b. When we got back to Manila, we encountered a Cebu Pacific staff that was not ready to address passengers who had places to go, people to see and fully paid for accommodations and tours awaiting them on our respective destinations. They were so unprepared that we were all told that NO, they weren't putting together another flight for the day, coz it was a tedious process to secure permits. We all HAD to rebook our flights within the next 7 days and NO, all the other flights for the day were fully booked.WHy go back to Manila? Why not Naga? It would have been closer! After pleading to the customer assistance crew, our mob finally demanded that a manager show and give us answers that can actually penetrate the outrage we were all feeling at that time.
OK. So little Miss Manager shows up. The same little Miss Manager who kept on asking one of the customer assistance peepz to fill in the blanks of her half hearted, half informed responses. We were also concerned about our tour packages that we had availed and not have been refunded for at this late a date.Rebooking within 7 days WASN'T GOING TO SOLVE THAT!
After an hour and a litany of "WE CAN'T, IT's NOT POSSIBLE and SORRY, it wasn't our fault it rained", Little Miss Manager told us to go to the ticketing counter upstairs and get our waiting list numbers in the event that there will be available seats in the 2 succeeding flights.Three girls from our group trouped upstairs to line up. There were two lines by now. When it was their turn to be served, they were directed to join the other line, which was just as long coz the a-hole on the other side was going for a break. They finally ended up with waiting list #s 52-58 for our group. 1-36 was able to leave in the next flight. As for our group, we were told to stick around till 1130 am and wait to see if we would be included in the next plane.
We were at the airport since 5 am. Six hours later, we were once again in line, waiting to be included in the last flight of the day to Legaspi. The woman behind the standby counter was doing her best in entering info in her computer. She was only able to accomodate #s 37-40 and was told that the flight was filled up. She was baffled at how this could have happened since she was the one inputting the stand by data. After communicating via two-way radio to the folks in the two-way radio, she was surprised to find out that the idiotic ninnies on the other side ALLOWED people who WEREN'T in the waiting list to check in. I mean, WTF?!!! Why'd they even bother to instruct us to line up to be included in the waiting list when they were going to allow every Tom, Dick and Harry the right to board the plane.
There were no available flights the next day either. As for the 7 day deadline..good luck..Holy Week's coming in by next week. Then there was also this:
c. We were told that we weren't going to get a full refund on our plane tickets. Since the plane actually took off, we were going to be charged 1300 off that total price. Hellooow!! No services were rendered. The airline didn't deliver what we paid for!
Aside from the already ruined vacation, the thing that bugs me most is how much Cebu Pacific LACKED in basic customer service principles. They were unflexible, uncommunicative and negligent of their responsibilities to their primary source of income..the customers. Having the flight canceled due to safety reasons was quite understandable. But their dealing with the fallout was really really crappy. Budget flights shouldn't translate to crappy service. If only CebPac would spend half the time you take to maintain your user-friendly website in training your crew in customer service and brainstorming on contingency plans in the event that flights get canceled, you wouldn't be having mob scenes in their airport and have more 2nd time customers!

The only whales that I saw this weekend were Cebu Pacific's customer service...coz dang...their service blows!