I susbscribe to Celcom broadband for 2 years now. Most of the time its superb line but recently started giving be lot of problems, I use the RM98/month package and it has 5G usage limit, and every month my usage is near or reaching 5G last 2 month same usage same thing I do but the usage exceeded only in 10 days!!! Cause me not to be ablr to server o do anything. And I try asking them reason all the can say is that the data processing shows this, they can't do much. I feel cheated, they can't explain what things I did to make such high usage, one of the days exceed 1.2G this is crazy.

My boradband modem check only shows 2G usage so how the hell do they stack 4 G to my usage? As of now after 10days 6.75G usage...
Therefore please if those that know boycott CELCOM for their stupid package and explaination. I will definitely cancel this service.

i am using this celcom broadband since i went to this Johor Matriculation College.you see as a student i need internet so badly to help in my study.but what i get is that coverage here is very bad and i guess is the worst.i cant even get connected to the internet.if i got connected to the internet, it will disconnected by itself.when i tried to connect again, it will terminated.in here, tangkak, johor.the line of this celcom broadband is very unstable.why can i enjoy the celcom broadband like the maxis broadband user?this is so pathetic.before i bought this broadband, the promoter said that celcom has a good coverage in tangkak and it is fast too.but now, it goes vice versa.i cant stand it anymore.PLEASE fixed this problem quickly.PLEASE make this worth it.i hope that CELCOM realised and keep their sweet promises true.CELCOM, you have to fix this problem as i can see there's many complaints about you.this wont be good for you either.

I registered celcom broadband service on 18-2-2010 on a shop on bottom floor of KLCC twin towers.

1) I met the same very annoyable problem since 2 years ago with another company. The problem is Words for the terms and conditions stated in of Celcom broadband service customer copy (refer to attachment titled "celcom 3") are very small (almost font size 3), do not have stated amount of fee for registration and this is totally out of control of ISO.

2) Moreover, the customer copy look like receipt but actually not a receipt which gave a lot of chances for dealers even their staffs in branches make irresponsible explanations to request customers to pay more than actual agreement's requirement. My problem is the dealer request me to pay RM68 more. I heard a girl made a police report saying that she received 1st month broadband fee cost her RM1000+++ which she cant believe because the dealer told her that service was free.

3) Celcom management call me and write to me few times after I made a complaint letter to them on 9-March-2010 but they never change the poor quality form which continue to give a lot of chances for dealer to cheat and it is very difficult to find poof after the bill come 1/2 or 1 month later.

4) They continue to say want to refund me but they insist do not write a letter of apology to me for refund. Since they did not write to admit that their celcom broadband customer copy's words for terms and conditions are very small and did not state clearly amount of fee for registration which can make a lot of chances for dealer to cheat, I do not want to get the refund otherwise they may say the form is not belong to their company and may sue me for cheating.

5) I hope ISO and other world organizations shall take the above-mentioned problem seriously because this kind of dishonest behaviour done by their dealer even their staffs can affect behaviours of uncountable customers also. Thank you.

i new in computer firm, my customer wanted to apply broadband, so i introduced celcom and he keeps complaining what damn slow and he called me every midnight to complaine about he can't even access to internet, slow or always disconnect. he asks me to pay back. i already complained to celcom but they can't do anything. who can help me pls .

Have called your helpdesk more than 3 times and have spoken to Cik Ijah (2x), En Hasli, Cik Ain and various occasions to request for the installation of Celcom broadband for my site office in Shah Alam. 1st time called was informed that the cost was RM499. The next day, on 25/2/09, when I went to your center at PKNS to sign up, I was informed that the price was RM699. I was shocked at the increase in price within 24 hours! Anyway, was advised to call up the help desk as sometimes there are promotions. Therefore, I called up on the afternoon of 25/2/09 and spoke to Cik Ijah again and she told me that the price was RM299 and will arrange for one of the account mgrs to see me within 5 days. But up till now, I have not heard anything from anyone.

Is it so difficult to install Celcom broadband? What kind of service you are offering. Frankly, if I have other alternatives besides Celcom broadband, I will not hesitate to change. Your service, I am sorry to say is very, very, very disappointing and frustrating and has put a very bad impression on such a name as Celcom.