Celcom Broadband

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United States

Celcom Broadband Reviews

Unknown December 5, 2008

internet connection speed

I subscribed the celcom broadband which cost RM98 per month 3.6 Mbbps. But when connecting to the web the connection speed was less than 150kbps which was slow like hell!!. I tried complaining to the people at celcom but i what get was crap from them. If nothing is done regarding this matter i will complaint this problem to the consumer service to take action. I really regret subscribing this stupid fucking service. I wasted my money buying this piece of shit and getting a fucking shit service!!! It was completely not worth paying!!! Not to mention, if i was to cancel my subscribtion i would be forced to pay compensation to the company for breaking the stupid contract which is completely bias!!! This money sucking company should be sued for cheating their customer!!! For those people who are thinking to subscribe celcom broadband stupid service should just subscribe streamyx!!! CELCOM BROADBAND IS A MONEY SUCKING CHEATING LIAR!!! FUCK ALL THOSE GREEDY BASTARD!!!

-Pitiful customer-

June 20, 2008

Paying for services not rendered

After subscribing to the Celcom RM129/mth package for broadband access, I am unable to even connect to their network for any service (surfing). I tried connecting at different times of the day but I encountered problems especially from 8pm onwards. After calling their hotline, they told me that they are upgrading their 3G network from that time till 30th June which means I am unable to connect everyday till 30th June from 8pm - 2am (which incidentally is the time which I need to use broadband).

This is absolutely outrageous because I am paying RM129/mth for services NOT rendered and they are not even going to rebate me 1 month's subscription (assuming that the problem will last until 30th June) let alone cancel the contract. They will not allow me to cancel the contract and if I do, I will have to pay a fine... for something which I did not use and services not rendered.

Customer service personnel that I spoke to is Christina and Mohd Shahrul (manager).