I saw an add to try Celebrity Smile Tooth Whitener on a trial basis for the S&H of $4.95. Little did I know that after the 15 day trial you are on an automatic shipping schedule for the product each month. I got the second tube and called and told them I did not realize that I was going to recieve further shipments ($64.95 ea). I still don't know where this sign up occurred.
They told me I could return the product for a 15% restocking fee, but that I needed to get a Return Merchandise Authorization (RMA) number, and I could only get that by sending them an email. I did this and about two weeks later got the RMA, which offered to give me a $20 credit to keep the product. I sent the product back (at my expense) and got a delievery confirmation receipt showing that they got the return delivery.
I waited over a month and then called and asked about my credit because it did not show up on my credit card. They said that when they recieved the product back that the seal was broken. This was BS, because all I did was take it out of the original package and put in another package to return it. I didnt even use the trial product I received. I argued with the person who told me she was the supervisor, but she said "no credit". Now they have the product, and my money, and I paid to ship the product back them.
This is a SCAM. The Federal Trade Commission should investgate this company (Central Coast Nutraceuticals) and charges should be brought against them for their deceptive practices. What they do is just "stealing". They are internet thugs and liers. They did not call me and say I could have the product back or that it was opened or anything. I would join anyone who wants to bring charges against these theifs.