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Donna
February 3, 2009
CHARGING MY CREDIT CARD WITH UNAUTHORIZED ORDERS
Only ordered sample to pay for postage. Sent me another one charging my credit card 44.90. did not order--or want and they make it difficult to cancel. They will not accept or credit a refused package.
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Michael Clark
January 20, 2009
Michael Clark
I ordered this product, celeb. smile, paid $ 4.95 for trial. I did not like this product and returned unused portion on the tenth day of the 14 day trial. I was charge the additional $ 39.95 for this product anyway on my debit card w/o authorization. Today 01-20-09, I get online with bank and I am being charged $ 44.90 for another shipment of this product that I cancled with return of unused product. How do I get money back, and get this company to stop shipping a product I do not want? Risk- free trial and 30 day money back, HA
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gregory matulewicz
January 9, 2009
fraud
Of course being an idiot, product celebrity smile was offered to me all i was to pay was s&H all the sudden they are sending me this junk and billing me $44.90 I emailed last month and wanted to return my trial offer but of course they never responded back. I do not want this product now or never i never signed a contract for this product
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Carol Cierpial
January 8, 2009
I returned a unopened package.
I purchased a trial offer. I discontinued my membership. I returned an unopened shipment and I am still being charged for the item on my credit card. I know there are many of us sending this complaint in. I am on the phone right now and can not get through. There is a waiting time of over half an hour. Can something be done about this? ( PLEASE ) I am so upset..
Sincerely,
Carol Cierpial
4 Bolton ST. Apt.2
South Hadley, Ma. 01075
413-322-8410
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melinda
December 20, 2008
TEETH WHITNER
I AM NOT A HAPPY CAMPER, AND I WILL DO WHATEVER IT TAKES TO GET MY MONEY REFUNDED. I SUBMITTED TO A FREE TRIAL SIZE TEETH WHITENER, ONLY AGREEING TO PAY $4.95 FOR SHIPPING. I WAS SENT THE PRODUCT, BUT WITH THE SEALS BROKEN. THEY WERE SO GRACIOUS AS TO SEND ME ANOTHER, BUT LITTLE DID I KNOW THAT MY BANK ACCOUNT WAS BEING DEBITED $39.95. I AM ON A FIXED INCOME, AND THIS ALLOWED MY ACCOUNT TO BE OVERDRAWN. I AM DEMANDING THAT MY ACCOUNT BE CREDITED FOR THE MONEY, AND THAT I BE NOTIFIED IMMEDIATELY. I HAVE NOT CONTACTED THE BETTER-BUSINESS-BUREAU, BUT WILL BE FORCED TO IF MY MONEY IS NOT REFUNDED ASAP! THANK YOU FOR YOUR COOPERATION. MELINDA TERRACINA
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Patricia Lawson
December 18, 2008
product billed on my checking account
Product billed to my checking account and did not authorize. Also can not communicate by phone because when you hold for 45 to hr. they hang up on you.
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robert zervoulakos
December 11, 2008
return of trial offer
I need a RMA (return Merchandize authorization) number. I do not want this product . I will return it un opened . Do Not charge anything to my credit card anymore. Please respond right away so i can return your product to the address on the sales receipt.
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Rich H
December 5, 2008
Unauthorized Charge
Same thing happened to me. $39.95 on my Debit card. I sent an email, no response. I called but the wait
time was quoted as 75 minutes. Yes, Yes I never learn. Hope someone comes to the rescue.
Rich-
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November 26, 2008
unauthorized charge
I sent for a free sample of Celebrity Smile ONLY. I did not authorize any further shipments or charges - yet I have been charged a second charge on my credit card for $$39.95.
I have not received any additional product and do not want any additional product.
I want the $39.95 credited to my MasterCard.
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November 11, 2008
teeth whitener
What they do that is illegal, is to bill before the trial period is up. What they do that is serious immoral do do, is bill without a request from the customer. The word "trial" implies that you first try, then either accept or reject. However, my opinion is that they are not concerned about your like or dislike and rely on you not to read the terms carefully. They profit from this.
I have notified my credit card company to place any additional request for payment by them "in dispute". Since I have already given out my card number, future billing will add to the dispute file. My e-mail request to Celebritysmile to cease was answered by a notification that I am now cancelled. Two days later they sent an additional order. Per request by my card company, I document all correspondence and return all unopened unwanted product to Celebritysmile. I preferred to us a Postal Return Request Receipt.
I may be out some $50 which is not to upsetting but I know that they are ripping us all off using this, not to original, but nasty gimmick. It does anger a person.
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