Cell C - Contract

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Category: Electronics

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South Africa

Cell C - Contract Reviews

R.Jugdhaw March 16, 2011

Robbing Contract Holders

Cell C are still charging contract holders monthly by debit order even if the contract has expired and timeous notification has been given.They, as in my case have not responded to my complaint about this since Dec 2010 and continue honouring the monthly debit order.They are making millions of rands by just robbing the people in this way.Government needs to investigate this "fraud" that they are practising and get them to refund all people they have "over charged" delibrately.

May 5, 2008

Huge amounts debited from Account- Phone Not in Use

I have had a contract with Cell C /Altech Autopage
I have emigrated to New Zealand and since end January 2008 have not been using the sim card or mobile phone, but due to the fact that I am on contract I am still paying for it throught my south african bank account, They have been debiting my account for astronomical amounts which are totally unjustified and unreasonable and when i requested detailed account statements, they have beaten around the bush and requested written letters of request to be faxed through to them, this which I am despondent to do as previously when trying to get SMS Roaming setup, after having faxed through all the necessary forms as requested, no service was forthcoming, and we are now 3 months down the line and still no SMS Roaming???
When debiting my account they did'nt have any problem, but now to assist me with trying to fathom out how they arrived at the amounts debited, they are asking for so many different requirements.

I am disgusted at their lack of professionalism and their bad customer service.

I have never had such bad service, even after numerous emails (about 20) I have still not resolved any issues.

PLEASE NOTE THAT WHILE HAVING THIS CELLC CONTRACT I ALSO HAVE A SEPARATE CONTRACT WITH vODACOM, AND THEY HAVE MET MY EQUEST AND RESOLVED MY ISSUES IN A HEARTBEAT, THEY REALLY WENT THE EXTRA MILE. THE SAME ISSUES WERE REQUESTED AND RESOLVED IN A FLASH, BUT WITH CELLC YOU REALLY HAVE TO C FOR YOURSELF ...
Totally disgusted

SA to NZ