Good day. I use to have a Cell C contract that I cancelled in 2008 after which I paid all outstanding moneys and ported to Vodacom. In December 2009 I applied for a loan to buy a new car and was informed by the ITC that Cell C had a listing against me for some outstanding amount. I went to the local Cell C shop at that point in time and was given a number with Cell C's client department and spoke to a guy called Munyaliwa. He claimed me that I still owed them R441-00. I told him that it was paid in full in 2008. So he said that they don't know anything about it. So I paid the R441-00 and was cleared from ITC.
In January 2011 I applied for a personal loan. The application was rejected as Cell C again listed me with the ITC for Bad Debt. DEBT WRITTEN OF R441-00. This is the amount that I paid in full in December 2009. When I enquired about this I with Cell C Mooiriver Mall's Suzette and Cell C Head Office I was told by Jonathan Stainbank, Customer Experience Representative at Cell C that there Legal Department is attendind to this issue.
Until today, 31 January 2011, 2 weeks after the ennitial complaint, I still haven't heared anything from either Cell C Mooiriver Mall's Suzette or Jonathan Stainbank.
Not once since 2008 did Cell C contact me and informed me about any outstanding money what so ever.