In August 2009, I made a double payment to Cell C in error. On 28.09.2009 I contacted 14302 to check my balance, was informed that the current unbilled call charges were R1140.87. Contacted Cell C customer care and spoke to Kevesh, who informed me that Cell C owed me money R25.40, when I queried the amount of R1140.87 he told me that he could not see anything on his system as the account had been 'closed' because of the double payment. On 16.10.2009, dialled 14302 again because, once again I had not received any account from Cell C, only to find out my balance is now R 1 486.58. Contacted customer care again, this time spoke to Pranalen(Kevesh was busy) who told me he could not assist with my query as it was an account query and it would have to be dealt with my credit control, however in order for them to assist, I would need to supply them with 3 month's bank staements... . Why do they have a customer care centre if the staff are not qualified to handle the complaints?

I have a contract which is on my dad's account(he has 4 on the accont), & am authorised to get infomation or make changes to the account. The account is paid by debit order on the 15th, that is until the beginning of this year when cell C decided to change the debit without informing us. We discovered the change once the lines were disconnected. I also found out that I had been removed as a contact person. they rectified the mistake & everything went well 4 a few months. THAT IS until today. I needed to make a call at 4am this morning only to find out that the lines had been barred, so I called the call center, knowing that I'm listed as a contact person. 1st the agent accussed me of the account not being paid, without even bothering to check. 2nd after checking she tells me that there seems to be no reason for the lines being barred and that the lines can be reactivated, but I'm not listed(once again) as a contact person, SO only my dad can reactivate the lines, EVEN tho there is no reason for them being disconnected in the first place. Cell C just does as they feel without considering the customers inconvienience.

I have been to Cell C shops (tyger Valley & Somerset Mall) to cancel the contract - four times in total - July & August. Cell C even disconnected the phone at the end of August. I still get billed.

Their 074 1000 nr does not work. Their head office number makes me wait forever, and then states it is the billing dept's problem- hold on (makes one waits forever again).

Cell C owes me monies for the months of Sept & October as I cancelled the contract.

DURING JULY 2010 CELL C CONTACTED MY HUSBAND STATING THAT HIS ACCOUNT IS IN ARREARS. THIS HAPPEND BECAUSE HE CHANGED HIS BANKING DETAILS. THEY SAIS WE MUST MAKE A CASH PAYMENT OF R870. WE WENT TO A CELL C SHOP SO THEY CHANGED THE BANKING DETAILS. THE SAME DAY WE MADE A CELL PHONE BANKING PAYMENT FROM MY CELLPHONE AND OUT OF MY ACCOUNT OF R870 AND USE HIS CELL PHONE NUMBER AS REFERENCE. THAT NIGHT THEY TOOK THE DEBIT ORDER OFF AS WELL OF R870. I STRUGGLED FOR A WHOLE MONTH TO GET THAT MONEY REFUNDED AND WAS TRANSFERED TO ALMOST 50 PEOPLE, MADE 40 CALLS AND MY BILL FOR ALL THIS CALLS ARE R445. EVENTUALLY I GOT REFUNDED BUT ONLY WITH R577. I WAS SO FEDUP STRUGGLING, ARGUING ANS EXPLAINING EVERY TIME I THOUGHT TUFF LUCK LET THEY KEEP THE OTHER R300. TO MY SURPRISED MY CELL C DEBIT ORDER WENT OFF ON 2010-09-25, WHICH IS NOT CORRECT AND ALWAYS GOES OFF AT THE END OF THE MONTH. FOR THIS THE BANK GAVE ME A PENALTY FEE OF R120 BECAUSE THEIR WERE NOT SUFFICIENT FUNDS. I PHONED CELL C ON 2010-09-26 EXPLAINING THE PROBLEM AGAIN. TO MY SURPRISE THEY TOLD ME THAT MY HUSBANDS ACCOUNT IS IN KREDIT WITH R700. BUT THAT MY ACCOUNT I OWE THEM R870. HOW IS THAT POSSIBLE? WE ARE BOTH ON CONTRACT WHICH IS FIXED AT R145 AND ONLY CAN BE USED IF THE BENEFITS ARE UP BY RECHARGING IT. PLEASE !!!HELP!!!MY CELL NR 0843077702 HUSBAND NO 0842612178

So I am stilling waiting for these useless Cell C people to call me back. Thuto I have responded to your email with my contact details and still no response. Do u people even care about ur customers...doesnt seem like.

I work in a customer facing role and definitely do not treat them as pathetic as you guys.