My Cell C contract was up for renewal in February 2009. Knowing this, I started informing them that I would not be renewing my contract. I also gave them new banking details, because I closed my old one and told them the payment would not go through on the old banking details. I notified them of this via their call centre with both phone calls and e-mails and later even printing out the emails and faxing them through. Apparently nothing was done about this and I will still billed monthly by Cell C. Now they said that I must first pay the full outstanding amount before they can do anything. The Manager inside Cell C said I must pay before the end of the month and take him the proof of payment. Which I did and he then phoned the Call Centre with this and asked them that the line must now be closed. Still with no luck. My contract is still very much active with Cell C and I receive monthly statements, even though I don't have my Cell C simcard anymore because in my mind I don't have a Cell C contract. I am so stressed that they are going to make me pay the NEW outstanding arrears. For the last 3 months I am e-mailing the callcentre (Custserv) with no luck. Helpless.

They phoned me 4 times to upgrade my contract. Each time I said I want to cancel. I mailed the service desk on 2Jun to cancel and on 8Jun I received a response that it will be cancelled. On 6Sept billing was still being deducted from my account and i eventually gave up and upgraded my contract. On 4Oct I went to CellC at Centurion as I coudn't phone, was told it was a prepaid contract (never used it in the past, so never exceeded the limit), the assistant migrated the prepaid contract to a casual chat contrat and said by the Monday it would be fine. From Monday 5Oct, I have not been able to make calls or send sms's. At one point, I also couldn't receive calls, but that was resolved quickly. On 6Oct they logged a query on my account as the normal support procedures didn't work. On Sunday 11Oct I phoned again as I got no feedback, spoke to Tshepo - the manager who said a change would be made on Monday morning at 8:00am on the network side. Still to date, no feedback. Phoned again this afternoon and they said on the system it was fixed yesterday, still can't phone.I therefore demand that my contract be cancelled with no penalties as they can't provide a service.

On 10 July 2009 I was called by a telesales person from Cell-c by the name of Trevor. He told me that I will only pay R100 for a mobile contract a month for the duration of the contract, of which he was blatantly lying to get a sale from me, i pay more than that. I then had problems with the sim card as I was unable to use until I had to go to one of their shops in the malls (time and money consuming). I then had another problem which still persists as I am unable to use my sim because no mobile can detect it. when I called customer service and spoke to Alexis on 01102009 he assured me that someone will call me back on my Virgin Mobile number between 24 and 48 hrs as I don’t have any other cell-c number to call them with. On 13 October 2009 I called again and I was told by Sibusiso that my query was closed as no one could get hold of me and that I have to reopen the query which I will only be contacted after 24-48 hours. I now have 2 ref numbers of which one is now obsolete. I wonder why I just didn’t get a contract with Virgin Mobile. My advice, stay away from cell-c, period. The (non) service given by cell-c is putrid and needs a lot of work, i wonder who does thier training.

This has been an ongoing issue with Cell C for a week, first get offered wrong package, then promises because of all their mistakes my phone WILL be delivered today - phoned 3 times today - 3 promises that it WILL be delivered today - called again - order has not been despatched.

What to do - I pay my other two contracts on time - Spent about R200 on phone calls from Cape Town to get extra line.

I have a cellphone contract with Cell C, through Nashua Mobile. For the past month people contacting me via email and landline telling me that my cellphone is off and they can't reach me. I've lost thousand of rands due to 'not being available'??

The coverage in our area hasn't been wonderful at all, but I haven't experience this amount of bad reception. This is very bad service, and I am thinking of moving my contract to a different network.

I guess the reply on this complaint will be, dear Mr Theron, We are sorry for the inconvenience caused. We have forwarded the complaint to the Network Team. And a Rep will contact you soon.