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Artemen
September 23, 2010
Not competent to do a job
Not compitant to do a job...My husband before still this year with me standing next to him requesting to put me on as a contact person...I call today to find out some agent was incompatent to do a job...yet again...Needless to say ... the website is so useless you cant even get a statement to load...tried july august september and october. even more...he still shows business chat 700 even though the details have been changed a month ago already...so is he or is he not on business chat 700 cause as far as i know..he requested a downgrade...
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Turoiss
September 22, 2010
Unwilling to assist but they can take my money
A relative of mine took a contract for me on her name. We have been trying for about a year now to get Cell C to change this to my name so I can deal directly with Cell C as I am the user of the phone & I pay the account every month. She is now living in Durban & does not have the time for phone calls & e-mails on my behalf every time I have an enquiry or want to make changes.
I have provided them with letters from the account holder stating that I am authorised to make any changes on the account, as requested by them. Over the phone they ask me for such a letter but when I get to the branch I'm told this does not count as they do not have the system ability to change the details. When speaking to someone at the same branch a day later I am told to send a letter & told that the wording in mine was not the exact script they need. COME ON, GUYS, WAKE UP!!! I'm sick & tired of being sent up & down. I need to upgrade and make changes to this contract as I'm using the phone for work but they are holding me back. It's costing me money bacuase I can not get what I need from them.
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Bordensen
September 21, 2010
Being charged for a service that is no more
My contract has expired 5 months ago and i am now with a new service provided but cell c still debits a fixed amount every month. I email customer service and get the same lame sms “we are working on it'. This is now theft. After 4 emails to them still no response.
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Givemete
September 20, 2010
Disconnected but paid up
It's the usual: some lady from Cell C called and offered me yet another contract, which I did not want. In the end I gave in and decided to give the new phone to my maid. Everything was done telephonically and I can really tear my hair out since then! Cell C gave me a free Phonesure insurance the first month and I had to cancell only after the one month was up - which I did. Try to do it. It takes 3 months before my faxes and emails were answered. Next thing I was disconnected after 4 months, for no reason, since my account is paid up by debit order. Then off I go to 'register' the phone. The guys at Cell C Menlyn are useless. Don't know what the fault can be and of no concern to them. Customer 'Services' [via telephone] cannot tell me either. Takes me some time to register because the guy is taking his time to type a few info... Now I'm registered, no connection. Next day back to Cell C. NOW they find it's my SIM card [which I told them was the problem from the start!] and I [note: I] have to pay for a SIM swop @ R135. NEVER again. Vodacom gives me NO problems. Joke is, my maid told me afterwards Cell C is known for their bad services. I thought I was doing her a favour.
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Falkone
September 20, 2010
I am sick and tired of Cell C
My contract is cancelled with Cell C! On the 280809 they deducted R1376.56 from my account, which I did not really have. I put a complaint in at Hello Peter about it, because as far as I knew I did not owe anything. They called me and explained it was the last outstanding amounts.
They promised me that it was the last and that there will not be another deduction in the future!!!
Well quess what? They deducted another R353.85 from my account on the 300909!!
I am sick and tired of Cell C! I want my money back and I want it back ASAP!!!
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Ontrolle
September 16, 2010
This is unacceptable and waste of my time
Please advise why do i have to wait 24hrs to get my sim swap done .. what is this sim card registration . This is unacceptable, waste of my time. Please fix this now. I need my phone to work now.
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Kalibakin
September 15, 2010
SIM card still not working
I had a SIM card registration failed error on my phone last week Wednesday (23rd September). On Thursday I went to the Cell C Shop and did a SIM swap (they said that the SIM card was 'broken' and it cost me R150), the Friday morning Lucky called me and said that the SIM card would be activated during that morning. Friday afternoon I called customer care again saying that the problem still persists, they then cancelled my contract and re-activated it again to see if it does not work. It is now Monday morning and the problem still persists. I went to the Cell C shop again and they called Customer Care. Apparently it is now a network error and I must wait between 24 and 48 hours. I got a reference number: 3636323 and the person's name is Luzanne. Please help me, I need my phone to be working.
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Wholler
September 14, 2010
I am so *** off by your shoddy service
Why the hell do I have to go all the way to Sandton to have my phone serviced when I stay in Pretoria? If you find it difficult to meet your contractual obligations I do not mind to have the contract terminated. I would rather do business where customers are better appreciated. Should you drag your feet any longer, I would not mind suing you for lost business.
I am so *** off by your shoddy service and I wonder what drove me in the first place to do business with you.
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Breicking
September 14, 2010
Free offer with contract not delivered
I contracted with a Cell C direct store for 2 contracts(casual chat)subject to a free offer of a 32 inch Telefunken LCD TV. The phones are 2 entry level Nokia phones at a monthly subscription of R145 each. The long & the short of it is, the next day after connecting the TV, I noticed the screen was defective. I immediately informed the store of this defect & returned it the next day. Both the store manager & owner informed me that the TV was to be returned to their supplier who was to replace the TV with a new unit. They couldnt say how long this will take & after a week had gone by I was told that the supplier does not have stock. They undertook to inform me as soon as they had word. Almost a month has passed & Im still possession of the TV for which I'm expected to pay for. No attempts were made by the store of sourcing another set from another store & when I suggested this as an option the owner said it would place his store second to others. I dont see how thats my problem???I lodged with customer services, to date haven't had any response. I contracted for these contracts purely with the intention of having the use of the TV offered. I want this contract cancelled at no cost!
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SAvone
September 14, 2010
I am really sick of dealing with you people
I missed payments for the months of June and July for sim cards 0845306350 and 0844122239. Iwas advised by Barbara at N1 City that my account would be debited on 25th every month. About the 6-9th July I got a message saying my account is in arreas. At the end of august my account was fine and the debit order went off because I didn't get another arreas message. However, I am still being barred from using the airtime I AM PAYING FOR and as a result, I've reached my limit at R625 on the 0845306358 sim card. This month (September) I have apparently been recharged but the amount is not being added to my total (i.e. total airtime balance = R625) which means I am now paying for airtime that doesn't even get credited to my account. I am really sick of dealing with you people. Please sort this out immediately as I do not want the debit order to go off again and then I don't get credited the airtime. Please re-activate my sim cards!
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