Having paid our bill which was calculated incorrectly, we had given notice to cancel 2 contracts and go onto pay as you go, the company suspended our service on all 5 lines. We started to try resolve this issue from wednesday last week. The call centre would not answer the calls even though we hung on for 45minutes at a time. From that day to present we have tried 25 times to call the company.

Then going to the website from friday we have sent repeated emails to customer service-still no response or acknowledgment of the issue. Where do I go from this point and how do I TAKE IT FURTHER.

Look, I hate complaining, but they leave me no choice. They did it again. My phone is barred. I cannot make any calls. I phoned their help desk several times. Each time I get transferred to the contract department, and then I'm put on hold for 15 minutes. After which I just get fed up and put the phone down. I e-mailed their Customer Service, and i haven't received any reply. Its like there isn't a call centre. I spoke to Ntlantla, she couldn't give a awnser and just transfered me again to the infamous contract centre.

This happened before. They told me my account was in arrears, so I made a payment, and afterwords found out it wasn't in arrears. and they credited my account.

Cell C, if you are reading this, don't even bother phoning me, (not that you will anyway) I am so fed up. I am going to cancel my contract with you, and go to a different service provider. I am stunned, and disappointed.

In May 2008 Cell C connect phoned me with an offer of a pre-approved cell phone offer. I thought is was an excellent offer and said yes they can send me the phone. After about a week I received a sms telling me that the contract was not granted even as it was pre-approved. Now (after 13 months)since June 09 my bank account get debited with R29 for an email account, because I didn't cancel the email account. This account as I heard now was included in this offer they pre-approved and then denied. My question is why do I have to pay for this now if the origanal offer was denied, and according to the Consultant if I said yes they cant do anything about the money that is being deducted from my account. Well obviosly I said yes but because the contract was denied everything included in the pre-approved offer must obviosly also be denied. How can 1 part of the offer be denied and the other part gets approved 13 months later. If a person dont qualify they dont qualify for only a part of an offer?? I have called many times but now one can give me a straight answer.

Upon entering the Cell-C store I knew that this would be a pointless exercise. Our Mobile Providers have become monopolies within themselves & as a consumer & a good client u don’t get the answers u want. I have a problem with my phone, not to mention the poor reception I have in the area I live, but my phone always freezes. I am on a business package & spend a lot of money with Cell-C. I asked the service staff at the branch if they could look at my phone & advise me on the way forward. Bluntly I was told, parrot style, that the best they could do is to send it in and I need to wait anything up to 5 weeks for it to be returned. I told them that this is completely unacceptable. Another gentleman joined the conversation and asked the lady, “did you tell him what to do” I was not impressed with this tone. He reconfirmed the process and told me if I didn’t like it I should call the head office, or go on Hello PeterThis I found both comical and extremely strange – was this a dare or just pure ignorance needless to say I just turned around and left. If I could change subscribers today I will. I have another two contracts with Vodacom and the differences in the brands are huge.

I have cancelled this contract in around 2006 due to poor service and Cell C that did not met their part of the contract due to poor service and over billing. Beginning of this year 2010 I received a call from VVM Attotneys to pay an account of R23000. I have requested a full break down of this account. Because the amount I am charged with is ridiculous R23000.00 for cancelling of this contract. In the first place on cancelling of this contract I was not told that I am going to pay this amount. My Legal team has also tried calling VVM Attorneys and emailed them to sort this matter out but with no luck. Their contact numbers don’t work at all they don’t reply back on their emails or faxes. But you get screwed up to pay.This is going on for 6 months.