PAULINA TENYANE 0846995126 - Case 4237727 - Acc 01331722 imei 353816031595707. i have been having a problem with cell c for six months i did not have a phone from their repair desk m0ney was debited for the non service from them now they have debited my account on the 19th of June i get paid on the 20-06-2010 now they have blocked the line and i am having an unpaid debit order charge of R115.00 i need to know who must pay that charge and why did they do a transaction on the 19th i am having a new phone from them its 2weeks now but i cannot use it because of the blocked sim card i need someone to call me from cell c explaining why they do this to me.

I took my brand new Nokia E63 in to the Cellc shop to have it fixed after something fused and i was unable to see anything on the screen. They fixed it for me and i had to pay in R500 to collect my phone (it was still under warranty) 3 days after the collection it gave the same problem and it was still under the warranty as they just fixed it 3 days ago i took it back and they told me i can just aswell through away the cellphone it is no use fixing it. Being naive and not knowing anything of cellphones i believed them untill i spoke to another guy working at a cellphone repair shop and he told me I will be able to get the phone fixed he fixed it for me and it is still working... So how well trained is the staff at CellC or are they just out there to rip the clients off who is not up to date with the cellphone repairs?? It actually makes me so angry to think that i was going to leave my cellphone with them thinking it could not be repaired again and they could have fixed it at no cost to them and sold it or just keep it for themselfs..

i applied for a contract on april 26th and i still have no response, every time i call they tell me that they don’t have my application on the system!!! i have spoken to numerous amounts of people from a number of departments, Teboho, Lebo Happy, Lesage. i am getting fed up. All i want is my phone to be delivered and set up. Why don’t the staff there know what is going on. There is a link missing in there communication chain! Will someone please call me with a follow up and i want this sorted out today please!!! Now i am not wasting my time anymore. i already have an existing contract with you and i will go to Vodacom, i have never had a problem with them before i changed to you. They people dealt with are rude and have no clue what they are doing!!! i was finally told that my order would be sent and i will receive me phone in 3 to 7 workings days. i have no trust that this will happen. Prove me wrong and i think about keeping my 3 contracts with you.
i am so fed up with your service i could scream. first my internet is not working and with fail has not been fixed by cell c then this, i don't have all day to sit and talk to people that have no clue what they are doing!!! i expect my phone by me on Monday. i wanted to speak to a director and was told that he does not talk to the public? Well perhaps the newspapers will speak to him. i am at the end of my tithers here!

I renewed my 125 control contract in Desember. They made a mistake and put me on casual chat. The phone is for my mom who never really uses it as she can make free calls from work. An amount of R389 was deducted and i contacted them in Jan. Since then i have struggled to get the correct contract and now i receive sms that R255 will also be deducted on the 15th, so that brings the total to R650 in two weeks. I will never take out any contract with them again and will spread the word about there poor service and taking money from people as they can not rectify the problem. I also have a contract with Vodacom now for 10 years and not once i had a problem. Cell C is pathetic

Guys please do something or i am out of Cell C. Why your call charges this much? I can't tolarate to make a single minute call for R8.00. This airtime issue started since you cancelled your free calls on weekend or are you trying to replace theu money! please do something cause at the moment i 'am using two networks and experiencing a huge airtime problem with you. I started using two networks after this airtime problem and i dont recharge Cell C cause it will be a call, afterwards a message, ( YOU DO NOT HAVE ENOUGH AIRTIME TO MAKE THIS CALL) ooh Please!