|
S olckers
March 12, 2010
Blacklisting
I am blacklisted:
Paid up in full - not by judgement - if so I could have the case resided as well. But according to the NCR there must be a penalty period of 2 years for the default.
Doesn't make sence
|
|
|
jan van der merwe
March 10, 2010
BAD SERVICE
For one month now my mom 82 years is without a telephone. First the signal was gone, then they were installing new towers then this then that. Then promised to be working tomorrow then the next day and so on. Eventually last week the technician came to our home to check the signal and reported that it was fine he thought we needed to do a sim swap. After going to cel c outlet in Ballito and Umhlanga gateway neither suggested this option. So off we go back to Cell c in Umhlanga Gateway. Apart from the arrogance of the employee it was clear that he was out to provoke me and refused to do a sim swap I had to pay R140-00. Upon asking why because it was not my fault he said that he was only an agent. He refused to give me the number of the cell c head office and gave me an undertone direction that only he would understand. I am sick and tired of dealing with incompetent people. Could you please train your staff properly so that we can get the service we are paying for. You are not doing us any favours Mr Gateway employee you are getting paid a salary from the money I am paying for a service. Could someone please arrange a sim swap for me so that we can fix this problem.
|
|
|
ronelle lesley jade williams
March 8, 2010
insisting of taking a contract
this is the following i typed to cell c. as i dont need another contracted and they insisted that i should take one and that i will have to pay an amount of R250 for cancelling the contract that i have not signed for as yet and not recieved the phone.
to whom it may concern
My name is Ronelle Williams, identity number:8607170185080.
i would like to cancel a contract that i have tried to stop since one of you guys contacted me yesterday for a contract on a samsung c3053 for R99 and i tried to tell him that i cant pay the amount as i am in alot of debt, and he said that i will pay a amount of R250 for something i have not recieved and he kept on insisting that i should take the offer even though i kept on telling him that i can not pay the amount of R99 a month, so if you can please assist in cancelling the contract as i have not recieved the phone as yet, for i dont require it anymore because i am over indebted and i cant even pay my accounts sometimes because, my insurance is taken off twice a month for i cant even afford to pay it on a monthly basis as well, i dont earn enough money i can only take another contract out when i am in a stable position and job as i am a learner at DHL for only 8 months and i wont be able to afford the payments after my learnership is terminated. so if you can please cancel the contract that will be highly appreciated as i dont need it any more as of today. you may deduct the amount of R250 if need be but not on a monthly basis because, you are very slimy people who will insist of taking a contract which no one or some people cant afford even the tiniest amount payable a month.
if i recieve the phone i will personally tell the courier to take it back to you guys and give them this email that i dont require the contract.
the guy that contacted me i think his name was Leroy and the number was 0878051000
kind Regards
Ronelle Williams
|
|
|
chris willemse
February 11, 2010
unfairly treated
cell c claimed i roamed overseas with my phone to the ammount of R14 000, 00 my phone was never opened for international calls by me and on my billing the amount dont give any layout where the claimed calls are made to but the amount shows at current. I was barred to use my phone and up to date i am doing follow up cell c treats me as if i did thos aledged calls
|
|
|
naajia
February 8, 2010
no phone
I DID AN UPGRADE WITH CELL C ON THE 01/02/2010 AND WAS PROMISED MY PHONE ON THE 08/02/2010.I THEN CALLED ON THE 04/02/2010 TO FIND OUT IF EVRYTHING WAS OK AND ONLY THEN DID A CONSULTANT NOTIFY ME THAT THE PHONE I HAD REQUESTED WAS OUT OF STOCK.(NOTE FOUR DAYS LATER ONLY AFTER I CALLED THEM).I THEN SELECTED ANOTHER PHONE (NOKIA 5800) AND WAS PROMISED IT ON THE 08/02/2010.WHEN I CALLED TODAY THEY NOW SAY THAT THEY ARE UNSURE AS TO WHEN I WILL RECEIVE MY PHONE .PLEASE HELP ME IN GETTING MY PHONE.
|
|
|
debbiecoetzee
January 14, 2010
APPALING SERVICE
I received horrible treatment from the cell c call centre. Did an upgrade on my contract through the call centre. They would courier the phone to me within 3 days. 7 days later the phone was eventually send to the courier company. BUT THEY GAVE A WRONG ADDRESS!!! so which means the couries could not deliver the phone and was send back into the enquire section. WHEN WILL THE SERVICE EVER IMPROVE. After several complaints to Cell C they simply ignore me. THEY HAVE NO CUSTOMER RELATIONS SKILL AND I WOULD NOT ADVISE ANYONE TO USE THEM.
|
|
|
doesnt matter
December 17, 2009
Non delivery
I have been contacted by phone about a promotion. A cell phone was delivered to me. I do not want it and started phoning them to collect the thing as their contract said they would do at a charge of R250. That was 17 October 2009 now is the 17th of December 2009 and one debit order later that they have not responded even though I contact them weekly. A call center supervisor promised that it would be collected last week monday. It has not been done. Phoning now I was told to please hold the line and noone comes back to me. Who will cover the cost of these phone calls?
|
|
|
Adél
December 16, 2009
network service
IT IS PATHETIC THAT MY SISTER, ALSO USING CELLC HAS NO PROBLEM WHAT SO EVER WITH HER SERVICE BUT ME SITTING NEXT TO HER HAS A HUGE PROBLEM.MY PHONE IS DEAD I CANT TO ANYTHING ON IT AND MY SISTER GETS CALLS AND EVERTHING.SO CAN YOU PLEASE EXPLAIN THAT TO ME I WOULD REALLY APPRECIATE IT ALOT REALLY.IT IS REALLY IRRETATING CAUSE I HAVE TO PAY EVERY MONTH BUT NOTHING ON THIS SERVICE WORKS AND IF YOU WALK INTO A CELLC SHOP THE PEOPLE ARE SO DAMN RUDE THEY LET YOU FEEL AS IF YOU'RE AN IDIOT AND I AM ACTUALLY THE ONE PAYING THEIR SALARY. I AM ACTUALLY SITTING NOT MORE THAN 600 METERS FROM A NETWOEK SERVER AND I DONT EVEN HAVE ONE BAR OF SIGNAL AND MY SISTER ALSO USING CELLC SITTING NEXT TO ME HAS FULL SIGNAL, HOW DOES THAT WORK?????
|
|
|
Unknown11
December 14, 2009
Bad network
i cannot believe how bad the network is with the cell c group. One will think that cell c is a good network seeing that vodacom is their support but i guess its the worst network one could be on. I just contacted the customer service dept of cell see and they advised that the will be almost no newtwok coverage till january next year, how darn inconvenient is that. you guys better do something and fast because no way am i going to keep up with this
|
|
|
Kenneth Stellenberg
December 10, 2009
INCORRECT INFORMATION ON CREDIT REPORT
THE INFORMATION SUPPLIED BY CELL C ON MY CREDIT REPORT IS INCORRECT. I HAVE DISPUTED THIS INFORMATION AND IT HAS BEEN TAKEN OFF FROM TRANSUNION CREDIT BUREAU. EXPERIAN REF:108301221947 XDS REF: 1221947
|
