I would just like to ask you where do I complain about poor service? as I have been battling with Cell C since February this year - They keep barring my phone at the most inconvenient times, they have all my banking details and fail to take the debit order off each month I have sent about 10 e-mails and called numerous times even been into the store and I have watched them enter my details and submit them and still their incompetence causes me to be without a working cell phone> ?
yesterday a man called Victor called me 3 times to say that the problem is rectified and this morning when I got stuck in traffic and late for work I could not call in to excuse myself why cause they have once again barred my cell? HOW DOES THIS GET SORTED?

After my phone was stolen i have been trying to successfully blacklist, report & claim ccover with cellc. They start out by telling me i had to do the blacklisting in store (a lie) faxed it to the wrong pre programmed no (something that head office is aware happens) & then tell me to be patient for 2 weeks before realising they had stuffed up. Then after filing the claim (eventually as the fax would not go through and having to stand on my head to get an email address) I get no response - my enquiry is 'escalated' by everyone at Cell C but to no avail. Finally i get a call (that does not show on my phone nor do i get a msg of the voicemail) to call them - it turns out that they now want the affidavids - something that i have asked about and was told they get directly - 34 days of being shunted from person to person, of being 'escalated', of being promised calls that never happen and still being given the wrong information at every turn - why is this not a simple streamlined process - instead the least traumatic, emotionally unsettling &infuriating part of this experience was waking up realising i had been robbed & that person had stood over me while i slept & taken the phone from my pillow

I received my phone upgrade a month and a half ago. It turned out to be faulty and I reported it the next morning. To this day, I'm still waiting for my phone. I've sent numerous e-mails and made numerous phone calls and I still can't find anyone that is willing to help me. I've even requested that my contract gets cancelled and still can't find anyone to assist me with that.

On the 7th of April I received a faulty phone from Cell C thruogh a telesales consultant. On about At around 13th of April, I took the phone to a cell c service centre in Rusternburg (waterfall Mall). They told me that the phone was still under marketing and that I should call 084 145, which I did and spoke to a lady by the name of Fahima/fahina. I requested that I was dissapointed that I got a faulty phone and that I am not getting prompt assistance from Cell C. As a result I would like to cancel the contraCT and would like them to come fetch the phone. Nothing has happened ever since. I then spoke to a number of other consultants who kept saying they are booking the phone for collection - well... needless to say...I still havent got any concrete feedback from Cell C. When ever I call, I have to explain myself all over again and restart the process. I also faxed a letter requesting the Cell C to cancel my contract due to the poor and quite frackly...pathetic service I have receied; even today nothing has been done. Instead I am receiving a bill from Cell C. Funny that, you can send a bill but cannot respond to complaints. I have tried speaking to the supervisor at the 084 145 number but each time I'm made to hold until the line cuts.

I went to Cell C office in Newcastle and spoke to Miss Nozipho to apply for a new contract on the control 100. She phone me back and informed me that it has been declined. I asked her to find out why and she insisted she cannot do anything. I informed her that i purchased a contract with Nashu mobile 5 months ago without any problems, but she was not helpful at all. Today i went into their office again and explained what legal said, again not to helpful and she informed me that she will try again after she finished with what she was doing, took my papers and gave it to another lady at the back, which i cannot see why she made me wait. Cell C suppose to be improving, but it seems not