My sim card was blocked due to the incorect PUK number being entered five times as I attempted to contact cell c but go no prompt to speak to a consultant.

I eventually found the number to type into the phone online and spoke to a consultant. I was advised to email my complaint. I received a reply stating that a new sim card would be delivered to me, at no cost.

The sim card was not delivered and I telephoned cell c and was told that it is "on the way".

I have sent about 15 emails to them and they have received my emails but, nobody replies to me.

I advised them that I was going to cancel my account and still received no response.

I have two contracts with cell c and last night, while attempting to make a call, received an sms advising me that my account had not been paid.

I sent them an email this morning advising them of the sms received and, that my account has been paid every month. The email was received and yet again, no response from cell c.

I have now canceled the stop order with my bank as I have had no service for 2 months and have been billed for it.

I took out a contract with CELL C about 10 months ago, they offered me a J750 which i thought is a quite nice phone, but i had slight problems with it two moths after i got it..I didnt think it was a big deal and just ignored it...Lastnight the phone just went dead...im taking it in for repairs toady.. so i wanna see whats the verdict.

And from what ive heard the J750 gives a lot of problems, but yet they are still persuading the people that it is a good choice..

Cell c sucks, and Samsung...

Hi, my husband took a contract phone from cell c, on behalf of me, they give me R100 free minutes every month, but I hardly use that minutes, when I listen to my balance, I always hear that I have no more minutes left, my phone is always over R700, this month is R800, for minutes thats I havent dilled, please help me about this matter because me and my hubby are fighting for over using the phone, which is not what I do.

In March 2008 I ended my 2 year mobile contract with Cell C, which was expiring in June 2008. I had the cancellation confirmed numerous times by Cell C. In July I realised that I was still being billed R280.00 p/m contract fee by Cell C, which via debit order, which they had clearly NOT cancelled. I complained about this to JAMES DIGHIPE on in Cell C's "customer service" department on 21 August, at 11H52, ref. no. 2444891, as they had billed me for August as well. Cell C had now taken R560.00 of my money, for an account I had cancelled FIVE MONTHS earlier. James promissed a refund for the full amount. NO REFUND. On 2 Sept, at 13H50, after 30m minutes of holding, calling back and asking for Management, I tracked down Molta in their "Director's Offices" via the Sandton Head Office. Molta promissed I would have a refund for the full amount in "7 working days". Ref no. 2473926. He promissed to call be back to follow up. NO REFUND, NO FOLLOW UP. On 17 Sept, I spoke to Nthabiseng Wessie, also of the "Director's Offices", who promissed a full refund in "3-7 working days". Surpise! NO REFUND.

I received the following response after posting this exact complaint on www.hellopeter.com:

Hello reniers Thank you for bringing this matter to our attention. Kindly be advised that a strict instruction has been sent to our billing division to process the necessary refunds onto your bank account with immediate effect. Please note that once confirmation has been received, we will advise accordingly. We would like to assure you that this is not the norm at Cell C, nor is it the level of service that we aspire to provide. We extend our sincere apologies for the sub-standard service that you may have initially received. For further assistance, please feel free to contact us on: [email protected] Regards, Nothando [email protected]

I called on today, 30 Sept, after another week of waiting, and ofcourse, STILL NO REFUND. Not only that, they cant even pretend to assist me as their "Customer Service" and Accounts departs' systems are "down". Take a bow Cell C. Poor, very poor.

This is terrible... I went to a Cell C shop a week ago to upgrade my contract.. I upgraded to the Nokia N81 and paid them the money and they said that they dont have any of the phones in stock. They said it will come on wednesday but it didnt...they've said lies like only one phone came and then it ddnt come.. What the flip! They a cell phone shop with no cell phones!! So anyway..now I have to wait another week...how frustrating because I really want this phone..