CELLC


My name is Savvatoula Petalas on the 31st of the 3rd menthe cell c debited my account with R1040.00 INCORRECTLY Three weeks ago I contacted Cell c with my problem, the consultant requested that I mail my bank statements through as proof witch I have done twice already IF YOU HAVE A LOOK ON YOU SYSTEM FOR THE PAST 3 WEEK IV BEEN CALLING IN NONE STOP IV EVEN GONE TO THE HEAD OFFICE IN PLATTERKLOOF CAPE TOWN, I have spoken to numerous consultants and Team leaders and supervisors

Each of these people made me promises that were not fulfilled promises that I will get my refund promises that the admin department and the billings department would return my call and last night I spoke to a Wayde Stoffell and his team leader Mompulelo Zunga who guaranteed me that I will get an answer by ten o’clock this morning Wednesday 04 2011 and once again no one has bothered to call me.

As far as imp concerned I AM SICK AND TIRED OF YOUR VERY POOR SERVICE NEVER MIND THE FACT THAT CELL C HAS MADE ME SHORT OF PAYING MY OTHER ACCOUNTS DUE TO THERE INCORRECT DEBIT ORDER WICH I AM STILL WAITING FOR.

IM SENDING YOU THIS EMAIL TO NOTIFY YOU OF THE CANCELLATION OF MY CONTRACT I WILL STOP ALL MONTHLY PAYMENTS AND IF CELL C CUTS MY LINE OR BLACK LISTS ME I WILL GO TO THE OMBUDSMAN AND WILL CONSALT A LAWYER. I WILL NO LONGER LISTEN TO CELL C EMPTY PROMISES AS FAR AS IM CONCERND YOU ARE IN BREACH OF YOUR OWN CONTRACT BY DEBITING MONEY THAT IS NOT DUE AND STILL OVER A MONTH LATER IM STILL AWAITING MY REFUND. AND THE EXCUSE THAT THEY NEED TO FIND THE PROBLEM INORDER TO REFUND ME CELL C HAS COST ME PETROLL MONEY DRIVING UP AND DOWN TO TRY AND SORT OUT A PROBLEM THAT CELL C HAS CREATED ASWELL AS COSTING ME MONEY EVERYTIME TO REQUEST BANK STATEMENTS AND MONEY FOR THE FAXES IV SENT THROUGH. IM AM SERIOUSLY VERY ANNOID AND IM NOT LEAVING THIS IN CELL C HANDS ANYMORE AS THIS IS THE WORST SERVICE IV EVER HAD VIA ANY SERVICE PROVIDER OR RETAIL STORE.

Savva Petalas
National Groceries operationa manageress
( Cell) 084 469 5599
(021) 532 5490
Fax to Email 0866 141192

On 8 January 2011 I bought myself a Cell C Data Package 5 GB Sim Card only. The card was working 100% for the past 5 months by unfortunately I lost the sim

card and any information that came with that simcard recently. On Monday 9 May 2011 I decided to visit the local Cell C store near the area I reside in to do

a sim swop. I visited the Cell C store at Rooihuiskraal and was helped by a person by the name of Leon. At the time I could not get his surname as no one

could tell me this. He is also known as Theo by other people but I know he is one of the sales consultants. I explained to to him the situation about the

lost simcard. He asked me if I had either the Sim card number or the telephone number with me. Unfortunately this could not have been provided as it was all

in once little package that was lost. Leon searched on the system using my ID Number but no information with regards to telephone number or simcard was

retrieved. I then asked Leon that this can simply be impossible since anyone that buys a simcard, must be RICA'd. And that should be linked to your Mobile

Number. Well Leon clearly showed me that there were no details of the particular number in question. Leon then asked me if I can remember when I bought the

simcard. I told him that it happened in the beginning of January. He then suggested that he will, at 6PM on the same day, go to the offices of Centurion Cell

C and search through the invoices to get particular information of the package bought. He just had to request it first and it would be there in 2 hours,

since he was only going there at 6PM and I arrived at the store at 4PM. He also confirmed to phone me back the next morning no later than 11AM with the

requested information. We agreed upon that and I thought this will all be over tomorrow, 10 May 2011. The next afternoon at about 1PM I phoned the Branch and

spoke to Leon after he did not follow his promise in phoning me back at 11AM. He told me that he unfortunately did not find any information with regards to

the transaction details of the sale made on 8 January 2011. He said that he will have to log a trouble ticket and then get back to me after it will be sorted

out in 24 Hours. He later phoned back that day telling me that he will have an answer on Thursday 12 May 2011 and that he will phone me back at 9AM on

Thursday 12 May 2011. I asked Leon to please send me an email with all this information as well as the copying the people involved. This did not happen, and

has up intil now not happened at all. Once again, I had to phone back at 11:30 AM since Leon did not keep his promise in phoning me back. One of the sales

consultant told me that Leon is not available today since it's his day off. I then asked the sales consultant if Leon perhaps passed the information on

towards one of the other sales consultants or maybe even the manager. The sales consultants confirmed then that he has no knowledge of this specific query. I

requested to speak to the Manager, which in this case was Franciska. I also don't have her surname since no one could give me that information. I asked

Franciska about the query at hand and if she knows anything with regards to this. She also confirmed that she has no knowledge of this but she will quickly

follow up and let me know within 30 minutes. At about 2:30PM the same day, not really being surprised anymore by the empty promises of keeping me updated

with a phone call, I had to phone the Cell C Branch in Mall@Reds back since I got no call back. Franciska was on lunch. I left an urgent messsage with my

details with the sales consultant for her to phone me back as soon as she gets back. At about 4 PM I decided I will phone back once again, since no call was

returned. Franciska confirmed that she has not heard anything back and have phoned the manager of Centurion branch as well. At that point I decided that I

will not be dealing with the Mall@Reds branch anymore as I my whole experience when dealing with them were very amateur and very very unprofessional.

I decided that I will be phoning the branch manager of the Centurion branch at which I bought the package. At about 4:30 PM I was immediatly handed over to

Nickilis van Biljon. At that moment of time I thought he was the manager but it later surfaced that he was only the supervisor and would obviously take

responsibility whenever the manager is not able to help. I explained the whole story to Nickilis. He said that he was aware of it but no documents has

arrived from archive retrieved. Now just to reference back to what Leon from the Mall@Reds branch told me... He said that he will ask for these documents, it

will take 2 hours to get and then he will drive to the branch and filter through them to get the invoice of the sale done on the 8th of January 2011.

Nickilis eplained to me that this was sent to Patrick Motsepo from the archiving department. The surname might be wrong, it's hard to listen to all the

recordings that I have made due to the noise on the phone. He also told me that they are still waiting for the archive documents since Patrick is the only

person that can do this. So just to once again point to the unproffesionalism of the Mall@Reds branch, blatently lying to me with regards to the documents

that was filtered by Leon himself for sales on 8 January 2011. I will not be refering back to Mall@Reds branch again, just wanted to show my dealings since

it started. After this confirmation from Nickilis with regards to the documents, he said he will phone me back within an hour with the news whether it being

good or bad. I waited till just before 6PM on the same day and decided to phone back due to yet another empty promise on the callback from Nikilis. I spoke

to Nikilis and he still had no answer for me. I asked if I can then speak to someone even more superior than Nickilis. Fortunately for me, the regional

Manager, Jacques Janse van Rensburg was instore and I was immediatly transferred to him. Even though I asked Jacques if he know about the situation and he

even confirmed that Nickilis told him about it, I once again explained my story thus far to him. After explaining the sitation to him, he said he will phone

me back in 10 minutes. Jacques responded 10 minutes later asking me if I perhaps not have the IMEI Number of the device that was used with the Cell C

Simcard. I told him that I will phone him back and look for it, since it should be somewhere on the laptop. At about 6:20PM I phoned Jacques back but

couldn't get through. I the Spoke to Rupert Enslin, the actualy manager of the store. I gave him the IMEI Number and he said this will be easier to trace the

details that they were looking for. Immediatly after, I spoke to Jacques again and confirmed that I have given the number to Rupert. Jacques then told me

that he has about 3 of his top people that are helping him on this and that he will have a answer for me before 11AM on Friday Morning 13 May 2011. Jacques

also gave me his personal number to phone him if he does not phone me back at 11AM on Friday morning 13 May 2011. The next day, at about 11:15AM, I started

phoning Jacques since I had no feedback. His phone went str8 to voicemail and I left voicemails for Jacques. Just before 1PM Jacques phoned me and said he is

still working on the problem but will phone me back within 15 minutes to update. I asked Jacques to please send me an email with all the details of this

query as well as copying the people who were involved. He said he won't be able to send me the email right now as his on the road but as soon as he comes to

rest, he will send me that mail. As with Leon, I have still not receited the email. He phoned me back in 15 minutes but I only saw the miss call as I was in

a meeting. Jacques left a voicemail confirming to me that this will all be solved Monday morning 16 May 2011. I tried to phone back once but again was

greeted by the voice message service. I left a voicemail but was not phoned back, however Jacques did leave a voicemail as I said earlier with confirmation

that everything will be sorted out on Monday 16 May 2011. I left everything over the weekend being excited that this whole nightmare will come to an end on

Monday. On Monday during the hours of 9AM - 6PM I roughly phoned Jacques Janse van Rensberg 30 Times, I sent 1 sms and left about 5 voicemails. I have had no

communication from Jacques Janse van Rensburg since Friday 13 May 2011 at 6:30PM. During the day on 16 May 2011, I regularly spoke to Rupert Enslin, Manager

of Cell C Centurion. I asked him to please phone Jacques and tell him that I'm desprerately looking for him and that he should phone me back asap. Rupert did

make contact with Jacques and told me that he did tell Jacques to call me. This is once again showing me the unprofessionalism that I have been treated once

again. Rupert has been trying to sort the situation out but also confessed that this is not truly a situation that is easy to solve. He told me that for me

to be able to use the SIM CARD from CELL C, which I have been using for the last 5 months, one must be RICA'd. If RICA'd, my details along with the Mobile

Number details would be easy to retrieve. However, this is not the case since my details are nowhere to be found. I have asked for the owner of the Cell C

Store's details and was kindly informed that It's Riaan Swart. I have left a message for Riaan at 5PM on 16 May 2011 to phone me back asap but have also not

had any contact from him.

It has now been a week since I have reported this and I'm still sitting with the problem. I am not 100% sure what else to do, since I have been working

through the ranks of all involved in the situation and yet nobody can help me. Whether the archiving documents have ever been requested or the simcard

actually RICA'd, that's anyone's guess. I'm just not a very happy customer of CELL C currently. I always have to phone back for more information, I think I

have phoned more than R200 airtime in total trying to solve this, but to no avail. This is my last shot. Maybe someone can take notice of this and let

someone more senior know about this problem that I'm having. I'm on the verge of going to the newspapers and telling the exact same story to them as I think

this is becoming rediculous. PLEASE HELP!!!

I am extreamly upset and concerned about the service we recieved from Cell C. We have been trying since 2008 to get Cell C to call us back regarding our complaint. We cancelled a contract in July 2008, and Cell C kept on billing us every month. After trying to reslove the problem with customar service, they have listed us on ITC... we have called them numerous times and even whent to the Head Office in Sandton but nobody WANTS to help.!!!
Its been 3years!!!

Dear All'
This is the most worst company i ever had a contract with. My contract expired last year June, i asked them if i could upgrade they said no because my sim card is reported stolen with my phone but they still billed me every month for 24 months. I was surprised that after the 24 months was over that they still debited my account i went to the Head Office and enquired about it the gentleman told me that if your contract expires they put you on a month to month i said i was not happy with that and we cancelled the contract immediately at Cell C Head Office. Yesterday i was informed that they had put a ADVERSE against my name on the Credit Bureu for wahat i don't know.
please assist me in this .LAA'IQAH NORDIEN

• Good Day - [0846554585]I have the misfortune of owning a Cell-C Contract[0846554585].
• I am currently on a Control Chat 100 discounted to R79-00/month for 24 Months with R115-00 airtime and 100 free sms every month.
• My account is paid by means of a debit order.
• I received three sms from Cell-C claiming that my account is in arrears with R221-50 and if not paid within two days, my service will be suspended.
• I called the Cell-C call center numerous times and eventually got through.
• On Tuesday 03 May 2011 at 08h40, I spoke to a lady called Kiesha.
• She said there was a problem with the account and said she will check on it and get back to me within 24-48 hours.
• I did not receive any call. I called again today (05 May 2011) and spoke to a lady called Tswelaele or something like that.
• She said my account had been handed over but that her system was giving problems so I should call back.
• I called back (04/05/2011 at 15h50) and spoke to a lady called Cynthia.
• She said that my account was in order and that it was actually in a credit of R5-00 and that the sms were probably in error - so I should ignore them.
• So calling three Cell-C operators and getting three different responses to the same query, I logged on to my profile on the Cell-C website and noticed the amount of R221-50.
• Nobody seems to be able to assist me, let alone provide an explanation of what the matter with my account is.
• Please can somebody who knows what is going on contact me and explain to me what the status on my account is.
• Khaled Khota [0846554585]