i have been waiting for nearly a month now to port my number from cell c to another mobile network provider. I have received no feedback or assistance from them. I am out of options! What do i do!?

I'm having network connection failures with my Blackberry & Whoosh Modem consistantly since end Feb 2011. I've complained NUMEROUS times to Autopage and Cell C, both say the problem is for the other company to sort out! Aaargh!!! Finally Vaughn, a super helpful guy from Autopage, arranged for Cell C technicians to come to my house last wend Sat & test the connection from my house. 4xTech's came & mostly sat fiddling on their laptops & chatting in a foreign language that I couldnt understand. When they were done they told me the following:
* I have very badno signal because the tower is too far away (I live in Newton Park, a business area four blocks away from the largest shopping centre!)
* The one tech apparently went to this 'far-away tower' & 'moved the antennae' so that it was pointing in my direction to maybe strengthen the signal (it didnt - absolutely no change)
* According to the Tech's, there is absolutely nothing Cell C can do for me now!
WHAT?! For over a month now, 99% of the time I have no signal to call or use my internet... but amazingly Autopage seems to think that its ok to still take their full R900 out of my bank account FOR SERVICES NOT RECEIVED! ***! A week has passed since I posted my last complaint on HELLOPETER and I still have not been contacted by a consultant regarding the problem! Even after Cell C emailed back to say that one would call me shortly! Maybe they cant get through to me coz theres NO FRIGGEN SIGNAL!!! I'm definately taking this matter further!

AN cell C agent called me to offer me a cell phone contract, I gree on the terms and conditions, 7 days later a delivery was done to my house but i could not accept the delivery, it was not the phone we have agreed on, the delivery lady went back with the phone, 1 year later I have receive a bill of R3, 646, 34 but I dont have the phone and I have never receive any correspondence from Cell C.

I paid up my account and all i want is for cell c to get a letter from itc to say that they have up date d my name is that so f-------------- difficult for you lot off UN schooled people working their or what please get this done ASAP before their is going to be problems my account is 00843353

I have no idea what the people at Cell C do, because they definitely don’t answer their phones (You get stuck on the voice prompts and then very professionally get cut off!), neither does anybody respond to the so called "customer service" e-mail addresses. However here I am posting yet another e-mailin the hope that someone will respond!

1. My phone has been lost for the past 5/6 months, I immediately reported this to the Cell C call centre who blocked the sim card.

2. After having done so, I sent an e-mail to the above addresses to ask if there was anyway possible to retrieve my contacts that were stored on my sim card and requested information on my upgrade.

3. It has now been 5/6 months and I still have had no reply!

However the PEARLER to this whole debacle:

Cell C very efficiently still sends me an account every month, charging me ZAR174.00 for doing nothing! No service, No phone, No e-mail, just NOTHING! Please can you tell me what I am paying for each month!

I have yet to renew my contract which has expired, Cell C however continues to bill me without an updated contract – THIS IS ILLEGAL!
I’ve repeatedly tried to contact Cell C to try and sort out the mess, but as you can see from my very friendly e-mail I am still not helped!

What to do from here:

Publish this whole sordid affair in the news papers
Twitter about it
Facebook about it
Tell all my contacts
Move to a better service provider

I suggest Cell C works a little bit less on stand up comics as they are looking like a joke more and more each day and rather focus on their clients who pays for them to exist as a company!


I am assuming that it is too much to ask for someone to reply and attempt to make restitution…….(I've given up on this one!)

If you are still reading the saga continues...

I eventually called the CEO Client Liason Office. Mind you I was trasferred to the local useless call centre twice before the very effeciant receptionist actually shut up and listened to what I wanted.

I spoke to a lady called Lethogonolo who seemed refreshingly helpful. However all she was authorised to do is say, so sorry- can I now upgrade your phone! Why in the hell would I want to upgrade and spend more money and another two years with such a useless company!?! I was very polite and declined the offer. In turn I sent her an e-mail saying that I would like to give a months notice to cancel my contract with Cell C with immediate effect. She replied back and said that she would forward it to the cancellation department. I has now been a month since the cancellation and still I have not received an e-mail back to confirm that my contract is now cancelled! End of March 2011 I was billed the normal ZAR174.00 for a piece of paper - makes me so happy!! I tried to contact them to confirm the cancellation - 15 minutes on hold for the call center and stil no answer! Called the CEO Liason office again wanting to speak to the CEO! I was told that in no uncertain terms that this was not allowed. Truth be told if my management skills was as ***** as his/her I would also not like to talk to my clients - who by the way is paying my fat salary - almost like working for the Government!

I sent an e-mail to Letlhogonolo to confirm the cancellation - but is seems that she has dissapeared.

I am now going to cancel the debit order with the bank and so help Cell C is they bill me for April!

To all the current & potential clients for Cell C, don't get out while you can! It is not worth your time or your money!