I am totally disappointed with cell c. I was on the control chat 250 and in Mar statement, I was debited the subscription for March and debit order went thru at the end of Mar & I received R300 airtime. The 27th Mar i upgraded from a control ch 250 to control ch 300. Now i have received April statement and been debited for entire month of March again control chat 300 subscription as well as for April. Since my airtime gets loaded on the 15th, i checked today hoping i will get March airtime again (since they are debiting me for it) but not only they didnt give me this additiona airtime for March, but they only gave me R300 for April whereas I should now be receiving R350 since i upgraded to a control chat 300.

I have sent an email a few days to query if i will be receving extra airtime 2day or will my acc be credited but no response- only an sms saying that I will be contacted soon (still waiting). Can sum1 at Cell c please tell me what is going on??? If you are debiting me the control chat 300 subscription again for the entire month of March, then i request you give me the airtime for Mar (R350 so to say) as well as the correct airtime for April. Totally unacceptable!!!

I had a call from a Godfrey from Cell C after my report here and he also could not find my phone. The sad part is i am paying for a phone that Cell C has lost and no one seems to know where it. I have wasted so much money on calls to cell c. Godfrey tried to help but has since vanished into thin air. I am sick and tired of cell c. I want my phone if they cant find it the least they could do is to replace or give me feedback on the issue.THIS IS BAD SERVICE AND I DONT DESERVE THIS FROM SOMEONE I AM PAYING.I double checked the IMEI number on the box of the phone and it is the correct one.

I submitted my cancellation letter at the end of November'2010, this is one and a half months in advance. My contract ended on the 16 January 2011, but on the 21 January 2011 when i wanted to find out why my number is not on pre-paid, they discovered that they never ended my contract. Eventually, on the same day i received an sms to inform me that my number is on pre-paid. I loaded on 3 occasions with no problem, however on the 29 January 2011, when i wanted to load airtime again i could not. I then started receiving sms's from Cell C stating that there is a problem with my account and that i needed to contact the call-centre for assistance. I done so and to my suprise it was discovered that my account was never cancelled and that it was still very much active. This frustrated me, because i was loading airtime with no problems and it will ask me to re-load if i ran out of airtime. I called the call centre a total of 3 times to lodge my complaint and the 1st consultant was so unhelpful, I am sure he was unaware what he was doing. The next 2 ladies I spoke to was very much of help. They had to recancell my contract, but the inconvinience is the fact that i will not be able to make any outgoing calls until MOnday.
Cell C is the worst service provider by far and after spending around 6 years with then i am afraid to say "the will never change even if the get a bigger celeb to market them".

I received an LG KP500 on 18-09-2009, when I upgraded my cellphone contract. Unfortunately, the phone had to be booked in fro trepairs in less than a month's time. 21 days later, I got the phone back. In another month's time, the phone returned to CellC repairs centre with the same proble (audiospeaker not working). After another 21 days, I went to the CellC branch in Menlyn (PTA) to check if the phone had returned, and I found it at the store...I was not contacted. Another month later, the same phone is booked in for repairs with the same problem, and the staff at the store are not interested in assisting me further, but evemtually, they booked the phone in and told me that this time, I will be charged for the repairs.

I pay my bill in full every month, yet I hardly even get to use the phone, and above all, the store never has loan phones, so I must make a plan! I want a replacement phone immediately!

Once again Cell-C takes the cake for being the worse Telecommunications industry in Cape Town. With regards to my previous complaint, i was told that instead of being debited with R145.00 at the end of the month i would only be debited with R30.00. And heaven behold, i was debited with R145.00 as i knew would occur. Onkopontse you obviously think that i have forgotten what you said. i have the date, time of call and your name, which is all i need now.

I have contacted my close friend who just happens to be one of the publishers for the cape argus and he is awaiting my juicy story. Lying to customers to get rid of them has only gotten you in a even more messed up situation as what you were previously in. I have recieved no call about my previous complaint that i was debited with R145.00 so i've decided to take it further. Also you will be recieving a call as well as documentation from my company cancelling our contracts with you guys. Yes on average my company's bills comes to well over R100 000 so consider MTN the new lucky subscribers.