Yesterday morning, while I am in a meeting, Cell C phoned me 3 times, left a voice message on my phone, phoned my husband and also my work land line. When I returned the call wondering what is going on, no one at customer service could tell me what the fuss is all about.

This morning when I needed to make a call I got the message that the number is barred. I phoned customer service to try to find out. Well needless to say after 3 phone calls and a different answer every time why my line has been deactivated (I am asking for a number transfer, my sim card has been loststolen) it is now their system who decided that certain numbers need to be deactivated. They have put it on the system to reactivate my line but do not know when this will happen because their system is slow. This is not the answer I want to hear.

The funniest of it all is that I have 2 contracts with Cell C and according to them both the numbers were deactivated. Unbelievable that the system has decided to deactivate both my numbers.

I am travelling more than a 100 kilometres from home to work and back and my cellphone is my instrument in case of an emergency and thanks to Cell C I cannot use my phone.

How does Cell C manage to consistently provide bad service! I have 4 contracts with them (soon to change), and I needed to cancel 1 of them. After my 2 year contract was completed, I contacted the cancellations department (middle of February) to cancel my contract. I was informed by the consultant that my contract will be cancelled on 26-02, and I will then be on pre-paid. I asked if there was it, and I received confirmation that that was all, and my next statement would be my final, and will only reflect for call charges for February. On 01-03, I was given confirmation that I am now on pre-paid. However, when I got my final statement, I have been billed for subscriptions and other charges for March, when I queried this, I was informed that I did not follow their cancellation policy of 1 months notice, and I will therefore be charged. I told the consultant that I was not informed of this by the cancellation consultant, and therefore should not be liable. If I had known, I would have waited. They now want to charge me for services I am not even receiving. This is just pathetic. Clearly strong values are not Cell C's highest priority. I can't wait to move on from this company.

Last year I had a really bad experience where Cell C messed up my account with them completely:
- I did not receive my statements at all during this time
- They didn't capture my correct details on their system and causing numerous errors on my acocunt
- They were deducting money off the wrong account.

In the end I took this complaint to head office to demand some assistance with this account. It was during this process that I was told to shut up and listen to the gentleman, who in the end spoke a load of rubbish and admitted that they did not know what was going on with my account.

Infuriated I went straight to the top. They apologised for the problems, errors and poor service. They promised that this would all be corrected and the money I paid for the services would be refunded - fat chance as I am still waiting for this!
In addition my contract would be cancelled on the 5 January 2010. Funny how I ended up getting a bill for February!!!

this month I applied for finance on a car I wanted to get only to be told that I have a negative credit score and that no one will finance me - Cell C blacklisted me for their error!!! Useless...

I picked up my phone from repairs on13-02-10.The phone looked new.I thought it was fixed.I gave the phone&battery & received a new phone(the screen cover was on, the dents&scratches were gone, a new battery&back cover(back cover I didnt give in)).The phone worked but the mirco SD card reader wasnt reading any cards.On 07-03-10 I went back&spoke to the consultant whom I gave my phone to previously (black male).When he checked he told me the IEM numbers dont match.This was a shock as I picked up the phone thinking everything was fine.The consultant was supposed to check the IME number when the phone arrived&when I picked it up.Cleary somewhere someone messed up&is trying to cover up.The phone is supposed to be tracked by the IME number from the time its sent to the time its picked up.This was not done&an investigation needs to be.I want MY PHONE back in complete working order or I want a new phone&who is responsible.My contract ends next month&I expect this matter to be dealt with urgently as this is not my fault.Im the customer&Im paying CellC for a service.

For the past three months I have been trying to get Cell C to cancel my account. It expired in December.

In December, I sent an email to their customer services at both of the email addresses I found for them stating that I am cancelling the contract. Since then I have received two bills and two debit orders. They are still charging me for the account!

So once again, I emailed and sent them a signed faxed letter stating that I am terminating my contract with immediate effect. After 3 days I have still not received a response, even after sending a follow up email.

I have contracts with Cell C, MTN and Virgin Mobile. Cell C by far has THE WORST customer service. This is not the first time I've had a problem with Cell C. Over a year ago I had already advised them that I would not be renewing my contract and even though i was paying for a contract I refused to use it. I want nothing to do with this company.