I've been due for an upgrade for a WEEK yet CellC doesn't seem to phased to do anything about it. Plus, it's an absolute nightmare trying to get hold of their call center.

I complained to you last week saying i am blacklisted by Cell C for wrong reason.they mentioned that i have to pay them R2700.00 before they can forward my details to ITC for updates. i then paid their money and forward proof of payment to their consultants by the name of Crystal .Unfortunately i never heared anything from them.

To my suprise they have deducted R300.00 but i don't know what am i paying for because i told them i don't want business with them ANYMORE.

YOUR ASSISTANCE WILL BE HIGHLY APPRECIATED.

I have had a cellc contract ever since i started working. I am on control chat 300 currently, i have no RD's on my account. I took our a Nokia N73, had it for about 1 year . The problem is, the phone started giving me software problems just after a year. I took the phone back 4 times between last year and this year, for the first three times they sent the phone for repairs and it came back it had the same problems. My warranty has expired and while the phone has been sent in for repairs for the 4th time- they said it will be swapped out. I have received no notification on what will be done as I am wating long for a sms to inform me on what is happening. I go into the store, the branch consultants gives me answer to pass the buck and blame the repair guys. They will not even phone to find out what the progress is.

I HAD UNAUTHORISED CHARGES DEDUCTED FROM MY CELL C TOP UP CREDIT. A WEBSITE BY THE NAME OF NSFWMOB DEDUCTED MY AIRTIME WITH R80 ON WEDNESDAY 15 DECEMBER 2010. I CONTACTED THESE PEOPLE AND THE EXPECT YOU TO ENTER A CELL NUMBER AND SOME PASSWORD OR THE OTHER WHEN CALLING THEM SO I CANNOT REACH THEM AS I HAVE NO PASSWORD BECAUSE I HAVE NOT SUBSCRIBED TO ANY WEBSITE. WHEN CONTACTING CELL C, THEY SAID THEY CAN DO NOTHING FOR ME AND GAVE ME NUMEROUS NUMBERS TO CALL, ALL OF WHICH COULD NOT HELP ME. THIS IS PATHETIC. I EXPECT PROTECTION FROM MY SERVICE PROVIDER AGAINST SUCH THINGS. AND WHEN SPEAKING TO THEM, I EXPECT MORE HELP. SPEAKING TO ANYONE AT CELL C IS LIKE SPEAKING TO A BRICK WALL. THEY'VE BASICALLY TOLD ME ITS MY PROBLEM AND THEY WILL DO NOTHING TO HELP ME.
I ALSO WENT ONTO THE CELL C WEBSITE TO LODGE A COMPLAINT, WE'LL SEE IF THEY EVER RESPOND TO ME BECAUSE I HAVE USED THEIR NEW TELL TREVOR COMPLAINTS FORUM BEFORE AND RECEIVED A FAULT NO AND A REFERENCE NUMBER THAT WENT NOWHERE, IM STILL WAITING FOR THEM TO RESPOND TO MY COMPLAINTS. IM VERY UPSET AND CANNOT BELIEVE THAT I LEFT VODACOM FOR THIS CRAP.

In March 2009 Cell C delivered a handset to me. I was misled by the rep. The contract was cancelled. The handset was collected by them. I thought that was that. I started receiving phone calls from Cell C that my account was in arrears. I explained the whole situation to each person who called and every time I was promised that the matter would be resolved. NOT! Next, they said the handset was not returned to them! I received a call from a debt collector who said I owed Cell C R1574 being the balance on my account with them. She promised to take the matter up with Cell C. Next thing I was BLACKLISTED! PLEASE NOTE: I never received any statement or letter or notice either by fax e-mail or post before I was blacklisted. This is illegal! I submitted my complaint to several customer complaint sites. Also on Cell C’s Tell Trevor site. They responded through two of the sites and urged me to freeze the complaint saying they do not know what to do because I reported the matter to other sites as well! They made public promises (on the two sites) to attend to me problem. BUT to date (9 Dec 10) not a single call or e-mail or any other form of communication from Cell C with me. It seems this is the beginning and not the end! I challenge you, Cell C, to come to the party…