Hi there,

at the 9th of March i bought the 5Gb USB Stick from CellC. Before i bought it i informed myself on the Cell C website about this product. After reading that i decided to get the prepaid version ( 2999R payed once off Prepaid http://www.cellc.co.za/internet/page/data-products/prepaid) where i get 60Gb over 12 month. Around the 7th of April i started to use up all my Data, because i thought it will get renewed the 8th or 9th, because the Terms and Conditions on the CellC website say

"Validity & expiry

All five (5) data bundles are valid for 30 days from the date of purchase.
Where a prepaid or controlcha t customer purchases more than one Smartdata bundle, each data bundle will have its own expiry date.
Smartdata bundles will expire at 23h59:59 on the 30th day.
Smartdata bundles do not auto-renew and prepaid and controlcha t customers will need to purchase a new Smartdata bundle on expiry / depl ". But nothing happened. I run out of Data and went to the Cell C shop where i bought that stick.
They started to think...Till they wanted to explain me that i bought a contract and that my data is getting reloaded the 1st of every month. But now the Terms and Conditions in internet say something completely different. After half an hour fighting they told me to call the Cell C Customer Service. What a mission! In this Company, nobody knows what they actually sale. The first Person we had to explain what the Cell C USB Data Stick is... that is no joke. The people in this Company don't know what they sell.
She started as well with my contract. No I never signed any contract.
In the end she wanted to pass me through to the Technical service. After 10 min waiting i hung up. That is how good and how fast there well Advertised Customer Service is. After that i started to send in email. No reaction. Than i sent a threat on facebook.com 2min later it got deleted and i received a call. Than i had to explain the whole problem again. The woman said she will call back. Nothing happened. After 2 days we sent another email and another threat on facebook. Same procedure, they deleted the threat and called. Maybe that is the onliest way to talk to them quickly. But nothing happened after that call. On Sunday the 17th i tried to call the Customer Service again. She still gave me through to the technical Service. This time i waited, i think like 15 to 20 min. Than i explained my whole story to this guy. After sending him the Screenshots of the Terms and Conditions ( the terms and Condition haven't been online for some reason) he realized slowly what my problem is, and saw, that there is something not 100% right. He said I'll get a reference number and will receive help in the next 24-48 hours. But this company has time!!! I am still waiting for my call!
So in the end, the worst Customer Service i have ever seen and the worst excuses i have ever heared. I want to read the proper Terms and Conditions black on white, but they can't provide them. So whose mistake is this whole story.
And by the way that is not all... If you are interested, i send a second part with more details!