Hi Airtel,
I was really happy with your mail below, but my happiness short lived. I started receiving calls from Chandigarh number : +911724305946, one guy who has bloody mallu accent informs that i m fraud and he's ordering me to pay the bill for the some chennai number.
This is totally unprofessional behavior by Airtel, people from collection using slangs online and ordering their customers to pay the bills. Hope ur quality team is monitoring these calls and providing appropriate feedback to the CSR's.
This person calls me about 50 times in a day. First time when he calls i pick the call and inform that the number does not belong to me but he's not ready to listen to me. Later I dont pick his calls. Today he calls on my landline i had given my landline number for 9845712038, how can Airtel reveal my personal information or numbers for some other number.
I had 121 and spoke to Seshu (supervisor) at customer service and he assured me that will sort this by evening.
I am really pissed and disappointed with your service only reason why i m not leaving Airtel is that i have been using this number for about 5 years and till a week ago the service was good but not i m forced to leave Airtel.
I have made payment for my number today and will not pay for any other number. Hope this is clear to Airtel.
I can sue airtel for providing wrong resolution to customers, you send me a mail stating will not receive any more calls but after couple of months i start receving the same.
You guys need to have co operation among your own departments.
Waiting for your response, if satisfied will stay else i m leaving Airtel soon. Thank you for your rubbish service.
On Fri, 04 Sep 2009 11:55:44 +0530 wrote
>Dear Mr. Anil,
Thank you for contacting Airtel.
We understand from your previous interactions, You have expressed concern over the Airtel number 9003072095 is not belongs to you and to stop payment reminders.
We understand your concern and will work towards resolving the same.
We like to inform you that the above mentioned mobile number has already been disconnected with effect from 08/05/09.
We request you to revert to us if the same problem persists for us to initiate further action on the same.
For further assistance, mail us at
[email protected].
We value your association with Airtel.
Warm Regards, Pushkala SCustomer Care ExecutiveBharti Airtel LimitedSimplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.---------Original Message----------From:
[email protected]:
[email protected]: Sent: 31/08/2009 14:22:22Subject: Re: Re: FORMAL COMPLAINT [|BAL|9003072095|300820092926|]Hi Mary
Thanks a lot for that confirmation. Hope i wont receive anymore calls for that chennai number.
Anyways thanks a lot.
Cheers
Anil
On Sun 30 Aug 2009 17:15:58 +0530 wrote
Dear Mr. Anil
Thank you for contacting Airtel.
We understand from your previous interactions You have expressed concern over the Airtel number 9003072095 is not belongs to you and to stop payment reminders.
We understand your concern and will work towards resolving the same.
We like to inform you that the above mentioned mobile number has already been permanently disconnected with effect from 08 05 2009 and we assure that you would not receive the payment remiders.
We request you to revert to us if the same problem persists for us to initiate further action on the same.
For further assistance mail us at
[email protected].
We value your association with Airtel.
Warm Regards Mary CharletCustomer Care ExecutiveBharti Airtel Limited Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.---------Original Message----------From:
[email protected]:
[email protected]: Sent: 30 08 2009 14:47:40Subject: Re: Re: FORMAL COMPLAINT [ BAL 9003072095 17082009517 ]Hi
Its 30th August today and still no updates. Your previous email states that you will revert by 27 Aug. Is it 27 Aug 2010 or 2009
Kindly confirm the same.
Regards
Anil
On Mon 17 Aug 2009 17:28:19 +0530 wrote
Dear Mr.Anil
Thank you for contacting Airtel.
You have expressed concern over the Airtel number 9003072095 is not belongs to you and to stop payment reminders.
We understand your concern and will work towards resolving the same.
You concern has been registered and the service request number is 28131778. We will revert to you on or before 27.08.09.
For further assistance mail us at
[email protected] We value your association with Airtel.
Warm Regards
Suresh SCustomer Care ExecutiveBharti Airtel LimitedSimplify Life with
Airtel Selfcare. Just dial 121# and get instant information related to
your account on your Mobile Screen.---------Original
Message----------From:
[email protected]:
[email protected]: Sent: 17 08 2009 04:12:27Subject: Re: Re: FORMAL
COMPLAINT [ BAL 9003072095 100820094644 ]Hi Dinesh
I think you don t know to read Engligh. If you go through the string of mails a normal person who s passed 5th grade can understand this.
I have clearly mentioned that mobile number 9003072095 does not belong to me and i m receiving only calls to pay off that. Is is my mistake that my name is Anil Kumar.
I have already given enough chances to Airtel to retain me i think airtel has grown so much that a customer like me does not make any difference.
Kindly give me 2 weeks time looking for potential provider. Will change soon. One last thing I have outstanding of 2000 plus on 9845712038. Will 100% pay this off.
Thank you for your service.
Regards
Anil
On Tue 11 Aug 2009 23:33:15 +0530 wrote
Dear Mr. Anil
Thank you for contacting Airtel.
You had expressed concern over the payment calls for your mobile number 9003072095.
We understand your concern and will work towards resolving the same.
We would like to inform you that payment reminder calls and SMS are being done to intimate you about the bill amount and the due date for the same to avoid late payment charges we kindly request you to ignore if the payment has been made.
Further there is an outstanding amount of Rs. 14600.35 - reflecting as unpaid. Please be informed that we were in receipt of your payment amoun
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