I sent in my phone but never received the cash. here is some of the email exchanges. It has been over 2 months since they confirm receipt and price.


what's the status?

On Wed, Aug 11, 2010 at 11:22 AM, wrote:
Given that is has been over 2 months, don't you think that your Accounting dept should respond quickly. I would be embarrassed at the customer service I have received. Maybe I will start a "I hate CellForCash" campaign on Facebook and all the other major blogs.


On Tue, Aug 10, 2010 at 8:43 AM, CellForCash.com Customer Service <[email protected]> wrote:
Thank you for your email. Your transaction has been forwarded to our accounting team along with your email showing your concern. An email notification will be sent when the payment is issued. Please contact Customer Service if you need any further assistance.

Thank You,
Customer Service
[email protected]
www.CellForCash.com

On Sun, Aug 8, 2010 at 10:11 PM wrote:
Can you tell me the status of my order # 385215? You have had it for over 2 months and I would like to know when I will receive my cash!!!


On Thu, Jun 10, 2010 at 3:03 PM, <[email protected]> wrote:
As Program Manager at CellForCash.com, I'd like to personally thank you
for choosing our service. The mission of CellForCash.com is to help
customers, like yourself recover cash value for their used cellular
phones, while providing a responsible recycling alternative.

Within the next 7-10 days you will receive a box or envelope dependent
upon the number of phones listed in your transaction and a pre-paid U.S.
Postal Service postage return label. Once received, simply pack your
phones in the box or envelope provided, fill all void spaces with
newspaper or other packing material, apply the pre-paid postage return
label and return you package to CellforCash.com via the U.S. Postal
Service.

The transaction number for your shipment is 385215. If you need to
re-print a pre-paid postage return label or periodically check the status
of your transaction please click on the following link,
http://www.cellforcash.com/main/status.asp?Id=385215.

CellForCash.com takes great pride in providing excellent customer service.
We will walk you through each step of your transaction. You will receive
a confirmation email once we receive your shipment and a final email when
we mail your check. Please note you should receive your payment within 45
days of phone verification date.

I encourage you to contact me should you have any questions, comments,
suggestions or if you just need some additional information. Please email
all inquiries to [email protected] and expect a reply
within 2 business days.

Again, thank you for choosing CellForCash.com!

Best Regards,

Mike Mosieur
President
CellForCash.com
[email protected]


--

Order ID: 379344

Transaction Information
Date you placed the transaction: 3/21/2010
We sent your box:
We received your phones: 3/29/2010
Verified your phones: 4/16/2010
We cut you a check:
Check Amount:


Notice the empty spaces? Yeah, That's my complaint... So what is your response Mike Mosieur?
Don't even dare tell me my account is current... It has been WAAAY over 45 days since verification. Customer service no longer even response to me. I need a solution and I need it now. I am going to give you a chance to explain before I go off on a giant bloody rant.. So please... Help me understand why you are breaching your own terms?

I sent two orders in and received verification from Andrew that they were in fact received in October and November of 2009. In december Andrew said that I was set for payment, but I never received a check!

Both orders totalled over $4, 000. After numerous calls and e-mails, I was finally able to reach Mike Mosieur in January, 2010. He said that they had experienced many challenges, but assured me payment within 25-30 days.

Now that more than 60 days has past, he can't be reached. The 800# will only accept messages and the Customer Service Department will no longer respond to my e-mails. I have both of Mike's e-mail addresses and haven't heard back from any of my e-mails sent directly to him. I have now compiled over 60 contact attempts and have not heard from any one including Mike.

After reading the posts here and on ripoffreport.com www.ripoffreport.com/communications...rms/cellforcash-com-rms-communica-62966.htm - Cached I am trying to get someone to make this right!

I have done business with them over the past 5 years and never experienced this from them. If you are going to do business with them, do your homework first! The frustration of being ignored is bad enough, then pile on a monetary loss, it's horrible!

Seems like I'm joined by many, just look at any and all of the complaint boards and they're on them...Coincidence, bad information, people that have too much time on their hands and are complaining for nothing, people with bad attitudes??? You decide when it happens to you!

On November 30, 2009 cellforcash.com verified the cell phone I sent to them. They were supposed to pay me $52.00 for it, as of 2/7/2010 they have not issued me a check. Does anybody know if there is a way to file a class action lawsuit against them? I would like to recieve my payment or my phone back! What a scam! I have emailed them and contacted their customer service number (which you can only leave a message not talk to anybody) and received no response! I'm very ticked!

Sold my blackberry storm ($140 dollars) have still not received my check. I have sent 3 e-mails, as that is the only option on the web site to contact the company and had no response other than saying someone will contact me in 72 hours (no one ever has). I sent this in back in August - it is now the end of October. Total scam. Should have sold it on e-bay.