Cellhut
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Category: Services
Contact Information
United States
www.cellhut.com
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Cellhut Reviews
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Shashi
September 15, 2010
Fraud company
I had ordered a "NEW" Unlocked Samsung Vibrant and instead received a "used" open box product.
When I called to complain, I had the worst customer service experience ever. The CSR was extremely rude and would not acknowledge their mistake, she just asked me to go to the website and look at the returns policy and return the product.
I returned the product the very next day, following all their instructions and received a signed confirmation from the shipping company saying the product was delivered. I called a couple of days later inquiring about the status of my return and the CSR put me on hold for 15 mins saying she is not able to get the system working, then she asked me to call back after sometime. So, I called 30 mins later and she asked me all about the complaint, the RMA #, etc and then said that she doesn't see the product being received in their system...I told her that I have a signed confirmation from the shipping company, to which she replied that she will follow up with the receiving department and get back to me.
But as expected no one ever called or emailed me. I've emailed them a couple of times without any replies and when I call, no one answers.
Its been more than 15 days since I returned my product and still there is no response from cellhut.
This is a fraud company, who are here just to cheat people.
I've been robbed of $460.00
Please beware and dont ever use this site for ordering any products.
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Marlen
July 31, 2010
Fraud
I orderd a Sony Unlocked cellphone on Aug 2009. The same day they charged $94.99 on my credit card. I thought they are going to deliver the product soon. The next month they sent an email to call them back to discuss the alternatives for that order as the product is not available. When I called them at 1-877-CEL-TALK, they offered me nothing and said will cancel and send back my money to my credit card. After 1 month I called them back as I didn't see the money was not returned. They said, there was some rejection and hence could not return and promised they will return in that week. I called them 1 month after that and got the same reply. I repeated the same thing and got replies similar to the earlier ones and dragged until the credit card claim is passed 90 days. Then I foolishly relied on them to get my money back. When I called them on 12July, they said dispatched the check on 2nd July. I didn't see it until 30th July and today on 30th July, I called them again, and got weired reply. The order is close to 1 year since placed, and passed their return policy period, they cannot return the money any more. There is no one other than the girl who picked the phone. This company is totally fraud, and should be shutdown immediately. There should be some one from the government take responsibility and shut this fradulent company immediately and jail the company owners and work force for Financial fraud.
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Victor
February 3, 2009
Poor customer service
I ordered an ipod charger that never came. When I called to inquire about it, I was told that the order was cancelled, and they had sent me an email (which they hadn't). The person I was talking to was very short and rude with me, and when I tried to ask another question, she hung up on me. I would not recommend buying anything from them.
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Pac
January 7, 2009
Bad service
Cellhut had a great price on a phone and shipped very quickly. Things went south when the phone was faulty and I needed to exchange the phone. I had to email multiple times to receive an RMA number and their receipt of the phone was never confirmed. I tried to call and email multiple times for the ship date of the replacement phone and finally got a notice saying the phone was "repaired". The phone was rebooting randomly so I doubt it was fixed. No tracking number or mention of the exchange. Then today, a few weeks from sending the phone in, I got a notice saying my money was refunded. That is the positive, the downside is I have been waiting for a working phone now for over a month. Summary - nice prices but poor service.
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September 7, 2008
Terrible quality phone
Cellhut advertise as if they are selling new equipment. In reality, they sell poorly refurbished phones. The phone I purchased still had the contact list from the prior owner. That one was so badly corroded I returned it immediately, only to have it replace with another piece of junk. Paint peeling, display falling off. I didn't get that one back to them within their 2 week return policy and now I am stuck with it. I strongly advise all to stay clear of this company. Their customer service group is inept and usually unavailable. They seem to be betting on the fact that they can push a large volume of low priced junk onto the public before being nailed.
Internet gangsterism all the way.
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