I know if you are having problems like I have been experiencing then there is probably fraud taking place. I am sick of it and the representatives working there. This is a fly by night company who is robbing the consumers of TB&W (Taylor, Bean, and Whitaker). They are trying to increase my fixed mortgage up to 40% higher than I ever agreed to. Please contact your State attorney General and the Federal Trade Commission to report your story because they will investigate.

Federal Trade Commission
600 Pennsylvania Ave. NW
Washington, D.C. 20580
Phone: 1.877.FTC.HELP (1.877.382.4357) or 1.202.326.2222
TTY: 1.866.653.4261

Where should I start! They have only had our equity line of credit since 08/2009, they purchased it from BofA. The first payment statement we received from them was more than triple what we had been paying. The phone number on the statement was incorrect, I had to make numerous phone calls to get an operable phone number for this supposed business. Then they had no answers, no supervisor available and no one returned my calls. I had to file a complaint with New Jersey Department of Banking and Insurance and contact my local news on your side channel 3 to contact them before someone finally got back to me. Then it wasn't over. They didn't want to honor a previous loan modification done by BofA prior to them buying the loan, that was a big issue and fight but they finally agreed to do so after we threatened to get an attorney. THEN they started charging 1 or 2 days here and there at 5.25% (the original rate not the modified rate) and the other days at the 4.2% (modified rate) until I caught it on a statement one day and then I asked for a complete history to make sure all adjustments had been made. This company is unbelievable, I don't know why they are still in business. When I made a payment by phone, I asked for a conformation number and the customer service rep told me "we don't do that, just write down my name and number and we will send your receipt in the mail", wow. OMG! In six months I've spent more time on the phone with them than I did in three years with BofA, crap they should just pay me an hourly wage for all the time I've spent telling them how to do their job. Someone needs to do something. This is unfair, they were not my choice, our loan was sold to them and now we are stuck with this horrible company. We have a file at least 3 inches thick.

My mortgage escrow account has been extremely mismanaged, almost to the point of theft. My home mortgage, like many others, was involuntarily transferred from Taylor, Bean and Whitaker in August 2009 to CENLAR. I have been notified of a "negative balance" in my escrow account and that my payments will be increased by over $200/month beginning January 2010 to offset the shortage.

I have actual payment and escrow records (From TB & W) showing my escrow balance should be considerably positive (about + or - $2, 000). CENLAR's escrow statements show large, unaccounted for disbursements from my escrow account (e.g. city and county taxes were paid twice, insurance paid twice). I have contacted my county tax office and insurance company and received written confirmation from both entities that NO double payments have been received. Where did the escrow monies go??? No explanation from CENLAR.

I have submitted two "qualified written requests" as allowed under 12 USC Section 2605(e)(1)(B). I have NOT received an answer that accounts for the missing escrow funds. Does anyone know why we even have a law to "protect" mortgagees from mismanagement when it seems the law has no teeth and a mortgage company can do what they want, including theft!

Cenlar's customer service representatives are unbelievable, grouchy, and mindless. How can one financial organization make so many mistakes? The latest is my school real estate taxes are unpaid and now in the penalty phase.

They said the terms of our mortgages would not change. What they ment was we are making up the terms as we go along. Payments are taking 20 days to post payments to an account, nice way Cenlar for you to make additional money off of our sweat.

I have a real question for Cenlar. Are you trying to screw everyone who is refinancing to get away from you? I hope to sue you someday in the future for your mismanagement and the cost to refinance with the mess you have made out of my account. Me someone who has never had a late payment or missed a payment because it is going to cost me plenty to get rid of you.

I have been trying to get a hold of someone by phone
for 30 days now and it is constantly busy. My loan from Taylor Bean was transfered and I need to change my checking account info. Sent in a check 2 weeks ago for last month mortgage and it still hasn't been pulled from my account. I am not sure they got it and hopefully I won't incur late fees. I don't know where I stand with my loan. How am I suppose to talk to someone? At this point I am not even sure what to do.