I entered into a 4 year contract with Centennial when they were offering an unlimited internet and telephone deal for $45.00 per month.. About 4 months into the contract, I opted to add a cell phone as well. Soon after, the cordless phone malfunctioned and I was told that they did not have any on hand and that they were not sure as to how long it would take. Five months later, while still paying for the inoperative phone service, internet and cell; I was informed that the contract which I entered into for $45.00 would no longer be available without a cogent explanation. Efforts to address this issue has still gone unresolved. Presently, I am billed monthly, even though I am without service. There is a ethical issue here.

I have been with centennial for years. At first they were great, till the first time they shut my phone off and my bill was not even due yet. That problem was finally solved with a lot of waiting on hold. Than they kept extending my contract over stupid things like buying a charger for my phone. Finally when my due date is up and I go to cancel they tell me I have to give a thirty day notice. This is not an apartment, its not like they have to have thirty days to find a new customer. They have been rude and unwilling to help. I will never have a good thing to say about them. The store I have to go into is in Grand Rapids Mi and when you walk in the door you are waiting 15 minutes before anyone says anything to you. Its ridiculous. I've gotten no where by calling centennial just don't care.