CenterPoint Energy Gas

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Category: Home & Garden

Contact Information
PO Box 2628, Houston, Texas, United States

Phone number: 713 659-2111
centerpointenergy.com

CenterPoint Energy Gas Reviews

ldwilliams December 19, 2008
getting new gas service-
I have been trying for a week to get my natural gas turned on. The first time the tech did not show up because he called ahead(to some number outside the US)and nobody answered so he did not even come to the residence. I took a day off work because they give an all day window. When I called to reschedule "Robert" assured me that as long as I had someone at the house by noon that I would be fine. My niece shows up at noon and there was note on the door that said "here at 8:45 could not come in the afternoon. I called and talked to a supervisor and she coped a major attitude. "We did nothing wrong" AWFUL COMPANY!!! SWITCH TO ELECTRICITY.
August 8, 2008
Reconnect Fees
CenterPoint Energy rightfully shut off my gas service and I have no complaint about this, as I was completely in the wrong for failing to make my payment. However after 5 years of service and no previous mishaps, I as completely floored by the fees associated with reconnections and their reconnection schedule. I identified that my services were terminated on Thursday, August 7, 2008 at 6:30pm after returning home from work. I immediately contacted CenterPoint and found them closed for the day. I called back to the office on August 8, 2008 at 7:54am and was informed by a very nice lady, that for me to have reconnection, I must pay the balance due $127.89 (understandable), a new deposit of $70.00 and a technician service fee of $62.06. I find the deposit request to be extreme punishment, in conjunction with a reconnection fee of $62.06. To add to this punishment, I was told the Houston office of CenterPoint would not schedule a reconnect on the day of payment and they would only schedule for the next business day. Unfortunately for me, I made the payment and reconnection call on a Friday and the next business day meant, I would have to wait until Monday for a technician to return to my home. After paying over $250.00, you would think that CenterPoint would make an effort to restore service so their customer is not without hot water and a working stove for an entire weekend. But of course why should they care about us when they are the only game in town, and we don't have a choice in whether we play or not.

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