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Slimduce
May 26, 2011
Customer Service
Worst customer service ever. Seriously, the worst. In my time on earth I have never delt with a company that is as rude as this one is. My service was disconnected yesterday. I have lived at my apartment for three months, and in those three months I have NEVER recieved a bill from CenterPoint. I have called a dozen times requesting a bill be sent either to my home or email. Nothing ever arrived and when I got home last night my service was disconnected. No door hanger, no note, and no bill. So I called customer service yet again today and man was I in for an experiance. I placed three calls total trying to figure out what was going on, and EVERY SINGLE rep was insanly rude, to the point that I was shocked speechless on all three occasions. It wasnt the information that was being told to be that was the problem it was the way in wich it was delievered. I will state again I have never in life delt with a "company" that is this rude. It doesnt help that all three reps gave me vastly different stories as to what was going on. I finally gave up and called the Arkansas Public Service Commision and they were able to get cleared up within a matter of minutes. This disgusts me, I dont have a choice as they are the only game in town and they know it. To top it all off, I now have to take an ENTIRE day off work because they cant give me an estimate as to when a rep will come by to reconnect services. Even the cable company isnt this bad that is really saying something. I regret ever doing business with these folks, its legalized corruption at its best.
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