For anyone who is having a problem with Centerpoint here are a list of direct phone numbers for managers. I have also attached a link to the code of ethics with phone numbers as well. You can also call human resources and file a complaint with the ethics board and it will be investigated. According to public records one Owner is Jodi Brown. I will find the info and post for everyone. Maybe if we all start calling the owners and expose their greedy money stealing behavior we will get a resolution.


"Yellow Pages" Contact Information for Competitive Retailers
PRIMARY Point of Contact with CenterPoint Energy is Electric Market Relations (CR Account Management Group)
Page 1 of 5 As Of 10/12/2009
Classification
Contact Name
E.Mail Address
Telephone
650_02 Disconnect Response Not Received
650_02 Disconnect Response Not Received
[email protected]
Business Development
John Cook, Economic Development Manager
[email protected]
713.207.3425
Bob Turnbull, Director
[email protected]
713.207.3402
Business Risk Analyst Group
Alva Jones, Business Risk Analyst
[email protected]
713.207.5112
Lisa Harris, Business Risk Analyst
[email protected]
713.207.5217
Sandra Matthews, Business Risk Analyst
[email protected]
713.207.8515
Steve Ross, Business Risk Analyst
[email protected]
713.207.7554
Earline Green, Business Risk Manager
[email protected]
713.207.1511
Business Risk Analysis Mailbox
[email protected]
Business Risk Analysis Document Fax Station
713.207.9923
Call Center (Customer Care Services)
Competitive Retailer - Safety Nets (8 to 5PM)
[email protected]
Competitive Retailer - Safety Nets (After-Hours)
[email protected]
Competitive Retailer Direct Hotline
888.572.4399
Customer Service (Houston Metro)
713.207.2222
Customer Service (Toll Free)
800.332.7143
Lee Doehring, Call Center Manager
[email protected]
713.207.7780
Shonda Royston-Johnson, Call Center Manager
[email protected]
713.207.8929
Geneva Roton, Call Center Manager
[email protected]
713.207.4374
Melinda Sutherland, Director
[email protected]
713.207.4311
Competitive Metering
Kevin Kulhanek, Account Manager
[email protected]
713.207.3444
Competitive Metering Mailbox
[email protected]
Competitive Metering Document Fax Station
713.393.0400
Disconnect for Non-Payment
(Forecasts, exceptions, arrangements - master meter premise, non-metered services, critical load, large industrial locations)
Disconnect Forecast Mailbox
[email protected]
Distributed Generation
Glynn (Bruce) Raborn, Lead Engineer
[email protected]
713.945.4155
Electric Market Operations (Transaction Management Issues Resolution)
Transaction Issues Resolution Mailbox
[email protected]
Sonja Collins, 727 Data Extract Variances
[email protected]
713.207.5653
Karen Davis, CIS / Mass Market Issue Resolution
[email protected]
713.207.8603
Earline Green, Business Risk Manager
[email protected]
713.207.1511
Esther Kent, Transaction Management
esther, [email protected]
713.207.3683
Terri Smith, Transaction Activity Group
[email protected]
713.207.8534
Susan Neel, Director
[email protected]
713.207.5106


"Yellow Pages" Contact Information for Competitive Retailers
PRIMARY Point of Contact with CenterPoint Energy is Competitive Retailer Relations (CR Account Management Group)
Classification Contact Name E.Mail Address Telephone
Business Risk Analyst Group (formerly Credit & Collections)
Lisa Harris, Business Risk Analyst [email protected] 713.207.5217
Alva Jones, Business Risk Analyst [email protected] 713.207.5112
Sandra Matthews, Business Risk Analyst [email protected] 713.207.8515
Steve Ross, Business Risk Analyst [email protected] 713.207.7554
Earline Green, Business Risk Manager [email protected] 713.207.1511
Business Risk Analysis Mailbox [email protected]
Business Risk Analysis Document Fax Station 713.207.9923
Call Center (Customer Care Services)
Competitive Retailer After-Hours Emergency & Error Recovery [email protected]
Competitive Retailer Direct Hotline [email protected] 888.572.4399
Customer Service (Houston Metro) [email protected] 713.207.2222
Customer Service (Toll Free) [email protected] 800.332.7143
Lee Doehring, Call Center Manager [email protected] 713.207.7780
Shonda Johnson, Call Center Manager [email protected] 713.207.8929
Dominic Robinson, Call Center Manager [email protected] 713.207.4374
Melinda Sutherland, Director [email protected] 713.207.4311
Competitive Metering
Troy Donovan, Account Manager [email protected] 713.207.3411
Competitive Metering Mailbox [email protected]
Competitive Metering Document Fax Station 713.393.0400
Competitive Retailer Information Portal (CRIP)
Competitive Retailer Information Portal http://www.centerpointenergy.com/cr
Competitive Retailer Relations (CR Account Management Group)
George Bilnoski, Account Manager [email protected] 713.207.6687
Troy Donovan, Account Manager [email protected] 713.207.3411
Kevin Kulhanek, Account Manager [email protected] 713.207.3444
Phil Suter, Account Manager [email protected] 713.207.3852
Cevera White Gipson, Support Specialist [email protected] 713.207.3436
Doug Laughlin, Manager [email protected] 713.207.3673
Competitive Retailer Relations Mailbox [email protected]
Competitive Retailer Relations Document Fax Station 713.393.0400
Critical Care Customer Discrepancies Reporting
Critical Care Discrepancies Mailbox [email protected]
Disconnect for Non-Payment
(Forecasts, exceptions, arrangements - master meter premise, non-metered services, critical load, large industrial locations)
Disconnect Forecast Mailbox [email protected]
Page 1 of 4 As of 09/10/2007


CenterPoint Energy
Ethics and
Compliance
Code
I N T EGR I T Y
A c c o u n ta b i l i t y
I N I T I A T I V E
R E S P E C T
Turning Words
into Actions
© 2009 CenterPoint Energy 91581


http://www.centerpointenergy.com/about/values/ethicsandcompliance/acultureofcompliance/

Center point is out for themselves and the customer service providers truly suck! I wish I was a billionaire, because I would buy Center point and fire every worthless employee and those deadheads who play supervisor and managers as well!!!

My father is 89-years-old. January 12, 2009 my father’s gas was turned off because (It truly happened) we did not get the bill…. I immediately called Center point and spoken to a Ms. Johnson (they never give their first names, because Center point allows the agents to be rude and obnoxious to the caller without any implications.) MS. JOHNSON told me that I called on time and that if I pay now, the power would be restored tomorrow, well guess what? It did not happen. I paid more than what was asked, called to report the payment and the line was busy all day on January 12, 2009. When I called this morning January 13, 2009 I was told I needed to call YESTERDAY to set an appointment. Oh Yea? No Kidding! I called yesterday and the line was busy… Anyone else have an alternate number to call with the line is continually busy? I paid and Ms. JOHNSON’s word was voided. LOL! I even talked to the moron manager Mr. Brian (talking to both of those idiots gave me an indication that my account will not be taken care of properly) now another day with my 89-year-old father taking cold baths because I have no way of warming the water and another day of ordering pizza.

CENTERPOINT IS THE ONLY GAME IN TOWN; WHY IN THE HELL DO WE THINK THEY SHOULD CARE ABOUT THE CUSTOMER? WE NEED SOME RICH OIL TYCON TO COME AND BUY OUT CENTERPOINT AND FIRE ALL OF THOSE GOOD FOR NOTHING EMPLOYEES FROM THE STINKING “DON’T CARE” ATTITUDES OF THE CUSTOMER SERVICE (LOL!!! MAKES ME LAUGH TO EVEN CONNECT CUSTOMER SERVICE TO THOSE BLANTANT IDIOTS) TO THE SUPERVISORS AND MANAGERS WHO WALK AROUND A GRADE THE CUSTOMER SERVICE AGENT ON HOW FAST THEY CAN DISCONNECT FROM THE PHONE CALL WITH A DESPARATE ELDERLY CUSTOMER WHO NEEDS HOT WATER AND HEAT… MUST BE NICE TO BE KING FOR NOW…

ONE DAY… CENTERPOINT will mess with the wrong customer and every one of those pathetic employees will lose their jobs and hopefully replaced with employees who actually have brains that are fully-functional.

CENTERPOINT act as though they can do without my business, I am not the only one complaining... There is power in numbers and one complaint turns into many. CENTERPOINT... You need to watch how your staff is treating your clients...