I ordered acai pure product sample online on 11/12/08 for $4.95 and this company credited from my bank acct for $44.95 two days later. The sample wasnt even in my hands when I discovered they had extracted the $44.95! I tried contacting their support email address and their phone number played recorded messages and music which made it very difficult trying to contact them. Finally after continually calling late in the evenings trying to get through I did manage to get an address in Largo, Florida. I wrote a letter to that address hoping to get a RMA # which was needed in order to return their products for a future refund. They never responded. I tried support many numerous times and finally did receive a RMA# and sent a letter of refund request along with the products and havent heard from them. It took me from November of 2008 up to February 3, 2009 trying to get their products returned to them so I could get my $44.95 back. I'm sure their argument is by now that they dont owe the full $44.95 refund because of a disclaimer on their bill receipt regarding a time-sentitive restocking fee of 15% of any returned products. I told them in my last letter if 2/1/09 that I had returned their products as instructed and if I didnt hear from them that I would take this to the next level and this is my way of doing absolutely taking it to that point. By the way, I never even received the sample of their product. I do believe that there are "partner companies" involved in all of this and they are switching off in some way to prevent from getting caught.

I order from the web, canceled through emails before 14 day trial period ended, got charged $44.95. Fine I ordered on 11/04/08 but did not receive product until 11/10/08. On 11/19-20 tried to cancel no luck reaching this company. On the 11/21/08 emailed them about canceling the product we emailed back and forth until 12/02/08. They offered me a credit of $20.00 & keep the product do not return.They sent me an email stating that they were sorry I wanted to cancel, with this message. 'There is no need to respond to this message if you would still like your account canceled. This email is your cancellation confirmation. (dated 12/02/08 @1:56pm). Then why do I have a charge of 39.95 on 01/21/09 and overdraft fees from my bank. I called them raving mad, they said that the order had been processed prior to my cancellation, and that they have no control of the US postal service. R U Kidding they are blaming the postal service for a delivery of over 45 days. Then I get a supervisor to say that this is a bottle they charged me for that they had pending because of insufficient funds in my account, mind you this was after cancellation.

Ordered from them and have not received anything. Was charged more than I was authorized. Cannot get a hold of them so I filed a complaint with the Better Business Bureau. I recommend every one else take some action against them as well. They use fraudulent selling practices and have to pay for what they are doing.

This company offers a trial offer of both ACAIPURE and COLOPURE for S&H costs. Once they get your credit card number, they ship you a shipment (which should last a month) at least every two weeks and bill your credit card for the product and shipping. One cannot reach them by phone due to the 'excess interest in their product' and expect a waiting period 'of seventy-five minutes' according to their message.

However after about twenty minutes you lose the phone connection that you had while waiting. Thus, the only alternative is for one to press their credit card company to withhold any future billings from this company. It may even be required that one cancel their credit card in order to get out from under this multiple billings and shipments that one would like to have canceled.

I signed up for a 'free trial' just pay shipping of $4.95. Well, they charged my account $38.95 for one product and $39.95 for another product.

So, on 11-26-08, I wrote them to cancel my membership and they offered me a reduction in price if I stayed on. I said no. And they said there will no more shipments. But 12-8-08 they took another $38.95 and another $39.95.

I have all the emails to back this up.