SCAM--This is not a company of integrity. They have extremely long hold times (60, 70 and even 80 minutes--TRUE) when you try to call and cancel during the trial period--Of course you can't return the product without and RMA number, so you need to hold or send an email. I held for an unreasonable time only to be disconnected. We Finally sent an email to within our trial period to the email address provided ([email protected]) and requested an RMA number to return the product, which was unopened (we didn't use because it contains Chromium). They never responded and claimed that they never got it--refused to listen and continued to state that it was too late to return the products. Although our email request was within the appropriate time limit, they refused to allow me to forward the email which showed the date of the request which would have proved that the request was within the trial period. We had to contact our bank to deal with it. Only then did they issue an RMA number and stated that a refund would be made.

BAD BUSINESS-NO INTEGRITY.

I ordered a trial order for Acai Pure. The trail date was suppose to be 14 days from the date I recieved it. I ordered this product on 11/25/08 and did not recieve it until after Christmas! I was charged 39.95 from Acai Pure on January 5. The product was a diaretic pure and simple and it was awful. When I called to get a refund I was told that I was past the date and they would not give me a refund. After checking my bank statement I realized I had also been charged 59.00 for a Wellness Watch, 16.95 per month for a Prime Time Savings, and also 29.95 for fit-fac. After calling each of these numbers and waiting on hold for over ten minutes with each before finally being helped I was upset. I called Acai Pure back to tell them they needed to give me a full refund due to all the trouble I have experienced because of them plus the product was unsatisfactory- the girl on the phone would not give me a manager, then she told me she was a manager and she would not help me. I was lying about the date I recieved it and that she was not responsible and could not help me, then SHE HUNG UP ON ME!!! I will make sure to tell everyone I know to beware of this scam!

I also am one of the many people who have been
dupped by this company's advertising. I applied
for the free sample and gave them my credit card
number for the S & H. I than received a bill on
my credit card for $44.85 in November and also
two charges for $39.95 and $44.90 in December.
Both of these charges are being invesigated by the
credit card company and will not be paid. I also
tried many times to reach them by phone and
after waiting for much longer than the time that
was reported I hung up.
.
I was told by a recording to use this site to cancel
my membership; which even though I ne ver
agreed to, I am now doing.
This company is operating such a scam and should
be reported to the Better Business Bureau both in
Az, where their telphone no. is and also to Fa. where
the Fulfillment Center is.
Pls. rsvp and assure me that I will not be bothered
with this again. I have returned the products
to the Fulfillment Center in Largo, FL. 33773

On 9/25/08 I made the mistake of ordering a FREE trial of Acai Pure from this company. With the order I also got 2 other products I did not order, and they charged my credit card $44.85 instead of the $4.95 shipping cost. I returned the package the next day after getting a "RMA" # from customer service @ 888-692-8352. I wrote a letter and asked to be removed from the mailing list, and stated how disappointed I was with the service. The next month my credit card was charged $39.95, and I recieved nothing to even return. Two weeks later I recieved another credit card charge of $44.90, and got another delivery, which I sent back Certified Mail requiring a signature.
Through this I spent about 3 hours on hold at the 888 # trying to resolve the issue to no avail. I disputted the charges and my credit card company issued me temperary credit. Since then the ripoff company credited my account $67.02 out of the $129.70. They still owe me $62.68, and I was informed today I am out of like because I disputted the charges. This was told to me by a Central Coast rep. I talked to (after 33 minuted on hold) and he was RUDE and unprofessional to say the least. I will follow up with the Better Business Bureau.

I ordered the Acai Pure as a trail offer only. I did not sign up for anything else. I was charged the $4.95 on 12/1/08 and then on 12/29/08 I was charged an additional $39.95. When I spoke to the customer service rep, he was rude. I only wanted to try the product, not be put into a program for additional products. I should have realized that this was not the true advertisement and should have just purchased the item from somewhere else. I want my name removed and no more products sent to me. I will be returning the product for a full refund. This to me is very false advertisement even though the customer service rep indicated that there was information on the site and sent with the package. No way because I would have never have purchased this item