I ordered the trial of Acai Pure from CCN on 09/02/2008 for just the $4.95 shipping/handling. I received the product on 10/14/2008. I was charged on 10/08/2008 for a re-order of the product. This is after having called the 1-888 number on 09/16/2008 and inquiring where my product was, being assured it was shipped and would arrive any day and pointedly informing them to cancel any further shipments of Acai Pure until I received the first bottle and called to request any more. I didn't want to get more if it didn't work, and since I hadn't received the first bottle I didn't want to be charged to return it if I was unhappy. I was told on 09/16/2008 that there would be no further charges/shipments until I specifically request them to be shipped. I recieved BOTH bottles on 10/14/2008 and promptly called to ask why I was charged for another bottle. I was told I didn't cancel. I informed them I didn't order any more, and asked how to return it since I didn't want to have to deal with any more hassles from this company. I was then launched into a tirade by the "customer service" rep I was speaking to about how I am a scam artist ordering things and returning them, how I need to just get over myself, etc. During this time my daughter was getting fussy and he told me to tell her to shut up. I gave him a few not so nice words of advice and hung up. I called back after I had cooled off and spoke to a wonderful woman who was actually helpful. She advised me to send back BOTH bottles and I would receive a full refund less shipping and handling on both items. She advised me I didn't need an RMA if I enclosed the statement with them and to keep the tracking number for reference. I was to call 3 days after delivery to check on the refund. Today, it has been 4 days since they received the items back and I called to inquire on the status. I was told I wouldn't get a refund on the first bottle, since they showed I received it on 09/16/2008. I would get a refund on the second, though. WHAT???? So, I send BOTH back and get nothing for one of them? Not even the product??? I was not happy. The gentleman said he didn't have any notations on my account telling him that I was supposed to get a refund on both, just one, so that is what I am going to get. I asked if he bought two DVD's and decided later he didn't want them both, took them back and was given money back on one of them and not both, and didn't get to keep the one he wasn't getting his money back on would he be happy? He said no, he understands. Let him see what he can do. The resolution was I will be getting my shipment of the FIRST bottle back at no charge in a week or so.
While the process was terrible, this company has a history of scamming people and nobody should have to go through all of this...there is at least ONE employee who helps and (hopefully) comes through for the consumer in the end. One word of advice...DON'T order until you read EVERYTHING and if you wish to cancel, not only should you call, but send emails and letters as well. The best time to call is first thing when they open 6am Mountain time. (9am EST or 8am CST)

As part of a survey I ordered a trial sample of the product pomclear from the website pomclear.com. I was told that I would only pay $4.95 for shipping and handling. When I received the product, they added two products (Hoodiburst Gum and Hoodiawater) that I did not order and my bill came to $44.85. After several attempts with no answer at their toll free number, I emailed. They did respond but indicated that I had mistakenly ordered the gum and water, that it clearly states it on pomclear.com. After reviewing all the fine print, I cannot find where their trial offer includes an order of the other products. My options are to return their product but I will have to pay shipping and handling again and a 15% restock fee for something I clearly did not order. My recommendation is to be careful and make sure that you are not charged for products you didn't order.

Ripped off out of 40.00 for product advertised as 5.95 shipping fee...complete scam, someone should be held accountable...cancelled my credit card immediately, heard through others they would continue charging, month after month..no way, aren`t here any lawyers out there? called their 888#, but got automated voice & music. if I recieve any, will throw it in garbage!

I ordered the free (shipping only 4.95) order of Green Tea then I received a second bottle I did not order and was charged $39.95 plus $4.95 shipping.
It states that all returns are subject to a 15% restocking fee and require a delivery confirmation from the shipping provider and a Return Merchandise Authorization number from Customer Care. And..refunds will not be made on packages marked "Return to Sender"
The return address is 12399 Belcher Road South, Ste 140, Largo, Fl 33773.

I ordered on-line a "free" sample of acai berry formula...and was charged for shipping ...then subsequent unordered packets arrived and my account was falsely charged. Each packet was "rejected" and returned without opening, yet my account was charged agin. This is a scam, and the perpetrators need to be caught and held accountable.