I ordered 6 different "trial" products without researching the Company. I received them promptly, but, before I had time to try them, I received new shipments of each one. They charged them to my credit card, at full price. Not only that, they charged me full price for the trial products. In very small print on the bottom of papers enclosed with the product, it says "if you are not satisfied with the product for any reason, simply return all unopened units for full refund". If you don't open it, how can you try it?????. Under that it says refunds given only on unopened pkgs, subject to a 15% restocking fee. Returned pkgs. requires a delivery confirmation from the shipping provider and an RMA (Return Merchandise Authorization) number. It then states (No refunds made on pkgs.marked "Return to Sender"), which is how I returned my unwanted shipments. You will never see the products again and they still won't credit your account. I'm sure they restock it and resell it. They won't return your calls or e-mails. I CANCELLED MY CREDIT CARD TO STOP THEM FROM CHARGING MORE PRODUCT. I am aggressively pursuing this. I am filling out a fraud claims with my credit card company, & I am going to contact the Attorney General in their state and see what I can do there (It looks like there are a couple of options) & I will file complaints with the Better Business Bureau. I don't know what will come of it, but I won't just lie down and take it, without trying. Wanda B