Seems like I'm the billionth customer with this complaint. CSG claims we signed a contract that states we are obligated annually even though we pay monthly and we fulfilled our original 3-yr contract. We were not told the contract converted to an annual obligation after the original 3 years until we tried to cancel. Our 3-yr contract was up last fall, coincidentally we decided to sell our home and figured we would cancel the contract when we moved away early 2011. CSG says we are obligated to pay for 9 more months even though we don't live in the home. I would not recommend CSG to the new owners of our home or to anyoone I know, due to the lovely treatment of their customers. If they had let me cancel my account (as they should have, I gave 4+ weeks notice and cancelled via email, fax, and phone), I'd be more inclined to recommend them to other people. How *** is CSG? Play nice and you get more customers. Duh.

Central Security Groups gets you to buy a 3 year contract and then through some creative wording they trick you into being stuck into a contract eternally unless you cancel service in exacly the last month of your contract (3 years later when you have no chance of remembering). Your contract automatically renews with no notice and you enter the cycle again unless you remember the next year 30 days prior to cancel. However, you do have one way out of the contract that they do not tell you which is to pay them an inflated amount of money to buy out of the contract. I went through this after being an 8 year loyal customer. I would suggest that you not use Central Security Group. If you are already in a contract with them you may want to send a letter to them ASAP opting out of the autorenewal clause in the contract or else you will be stuck in this cycle until you happen to remember 30 days prior to your contract expiring or death which ever comes first.