I originally had a horrible experience getting my 5 meg service up and running even having to contact Better Business Bureau after 3 months of issues. Once I contacted the BBB it started working fine and has worked fine for the last several months (8 or so). I recently noticed that the speed was slow. I contacted support on the 22nd. The tech admitted a connection issue since the 16th. I then received an email that said there was an update as of the 22nd (same day I called coincidentally) but no resolution date. It is now the 27th and still very pitiful service and no update!!!

It is great that the Christmas has to be spent with the family having no internet service to use for all the gifts!!!