We also had this problem, We were told that we would be charged 34$ a month for internet, they were giving us a special deal because we told them before we got it hooked up to forget it. You see they sent a truck over, but no one ever came and rang our bell or knocked on our door. My mom and sister saw the truck leaving our apartment complex. We then called to see why the truck was there (we were supposed to get the internet hooked up that day), they claimed we were not scheduled to get it hooked up for another week. But yet, no one (of course we got sent around to everyone) knew why the truck was there, We did not get a single answer until my husband threatened to call the police and report a suspicious vehicle. They promised us we wouldn't be under any contract, and that they were giving us a higher speed internet at a lower cost due to all the problems we had. We were told we could buy our own modem/router. So We did rather than pay 5$ a month for theirs. Well when we didn't get internet through that router/modem we'd call they'd say since it's not their modem/router they can't help us. So we returned our modem/router and they were to send us a free one, next day shipping, with no charge to us, except the 5$ a month. When THAT router finally came (about 5days later). The Internet STILL wouldn't work. They finally sent someone over to take a look at it, and the guy who came said that no one had ever climbed the phone pole and hooked it up to the apartment!!! He helped us get the router set up, but because I have a macbook they couldn't (for whatever reason, never had this problem when I was at my parents house with cable internet through the local cable company) make a wireless password that worked with my Mac so we had to go with an unsecured network. On top of that, when we received our first bill, it was well over 100$ they claimed they were billing us a month and half in advance, no one EVER told us that they would do that. AND there were the installation charges we were PROMISED we wouldn't have. They said they'd fix our bill, we never received a corrected bill. So we didn't pay it. Now, our internet is turned off, They tell us we are Under a contract that we NEVER SIGNED or agreed to OR saw any paperwork saying we were under one. If we break this contract, that once again we never agreed to, its 200$!! AND we have to pay what we still owe (which they are now saying is 50$ a month) on top of that, and if we don't pay it all at once they will send us to collections. They inferred that my husband and I are idiots because we said since we never received a corrected bill we didn't pay because we did not know WHAT to pay, they said 'so you just decided Not to pay your bills?!' Not to mention we were told a bunch of different things, such as if we pay 65$ we can get it turned back on, then someone else said it would not be turned on till everything we owe is paid. So We're told conflicting things that we do not know which is true. We were talked down to, we were lied to about the price we were supposed to pay, and about the contract we were originally told we would not have, which in turn apparently unknown to us until we called to cancel we are under. And now we are stuck until after September in this contract. As Soon as it is up we are CERTAINLY switching over to the local cable company, at least there we won't be cheated and lied to. Also we are telling all of our family and friends of our TERRIBLE experience with Century link. This is RIDICULOUS, I have seen MANY complaints that are the same as mine. They TRICK you to get under contract and then won't let you out! Reporting them to better business bureau that's for sure!