My fiancee and I subscribed to Century Link on May 1, 2011, purchasing their 10 mb/s high-speed internet package. After a good amount of back and forth, we had our service started on May 4, 2011. In the subsequent week, we never received a signal faster than 1.5 mb/s. After more than 30 phone calls in that week to Century Link, as well as three different technicians coming to our home, it was 'discovered' that Century Link does not have the infrastructure in our area to supply 10 mb/s internet speed. However, they continue to sell this service. Once we discovered that, we promptly canceled the service under Century Link's own '30-Day Satisfaction Guarantee.' There was a series of forms and phone calls to satisfy the company's own policy, but all of these were performed by myself and my fiancee to the letter. Additionally, both phone calls made to confirm the '30-Day Guarantee' was properly performed were recorded on my end, with consent and acknowledgment from both Century Link representatives.
In the following month and a half (from May 13 to June 20th, 2011), we received 2 bills from Century Link, the second of which included charges made after the May 13th cancellation date. Subsequent phone calls made to Century Link customer service stated that these bills were mistakes, and that the '30-Day Guarantee' takes up to 60 days to completely take effect. We were advised, again through recorded phone conversations, to ignore these bills, as the charges would be resolved naturally through the guarantee.
On June 28th, 2011, we received a letter from I.C. Systems, a debt collection agent from St. Paul, about our Century Link account. The letter stated that a total of $99.04 was due, and that Century Link had turned our account over to them, at some point prior to June 23rd, 2011 (the date on the I.C. Systems letter).
We have contacted I.C. Systems with all the printed proof we have, as well as contacted our lawyer. We will be filing notifications with the Florida Attorney General, as well as the Better Business Bureau.
PLEASE BE ADVISED - Century Link should be avoided as an internet and telephone provider. I cannot speak to their television service, but they sell internet service they cannot readily provide; they fail to provide adequate customer service when required, and, when their own customer guarantees are enacted, they ignore them, choosing instead to falsely and fraudulently send former customers to collection agencies.
My fiancee and I have no intention of caving to these strong-arm tactics. Anyone currently in a similar situation should also fight this soulless company.

So the Century Link customer representative says that "they" always do this: turn final bills over to collections before issuing the final bill. That's right. We moved out of their service area, notified the company, and received both the final bill and the collection agency statement on the same day from Century Link and there was a difference of $50 between the bills that Century Link could not explain. We were told that this is how Century Link conducts business and if you choose to pay your bill. it might take up to 30 days to get it corrected with the collection agency. Well this is how I do business; report this fraud to everyone I can including the FCC. Not sure anyone really cares but it sounds like our final bill was already sold to collections before we had a chance to pay it.

STILL using sorry dial-up service here that customer service techs tell me they can't help with because dial-up is so "out-dated." I agree, unfortunately, CL refuses to upgrade a few block area here to broadband. We are told by the field installers here there is an outdated dial-up box that parts cannot even be obtained for in order to repair, CL is aware of it and refuses to upgrade to broadband. Meanwhile, I am surrounded by neighbors who enjoy broadband. I am not just suring the net, I make my living at home on the computer. I get kicked off for no reason, lose audio files, and am connected at ridiculously low speeds. Customer service complaints are handled with the usual canned responses and as I have heard recently CL does not even bother reading customer surveys, I don't even fill them out anymore. We have no choice here, CL is it, otherwise I would have changed long ago. Dealing with them on the phone is a nightmare with the scripted and canned responses and you can never get to someone who really needs to hear the complaint, which I am guessing is designed to be that way. I have yet to meet anyone who is happy with CL. It is infuritating to be forced to pay for outdated service that does not work correctly and customer support cannot help with. Pathetic.

We received a call 2 weeks ago from Century link Customer Service Rep, he said after reviewing our acct, he could reduce our monthy charge for our home and internet service. All services would remain the same. Our service was around $109 a month, he cut cut the cost down to $69. We got the bill yesterday, $148, I've been on the phone this am, for 30 minutes with a CSR at Century link, for her to tell me, they had to charge for a partial month for my old service a full charge for my new service, and there were FEE's for the change, she told me to keep in mind NEXT month it would go back down to $69. Guess I paid the CSR's commission on the sale of this new service!

My complaint is the same problems everyone on here is complaining about BUT I got one thing about mine I haven't herd yet from anybody or just havnt ran accross it yet, but century link has sent me to colloections over a bill they claim was 5months ago but cant explain it 2me or anything &I was payin my bill faithfully everymoth now the killer part is if your in collection with a company your no longer with them caouse of non payment, THEN WHY THE HELL IS MY SERVICE STILL ON & ITS FIVE MONTH LATER, can some one please pleeeease explain this one 2me.