Century Link has the most incompetent employees and unethical practices I've ever experienced in my 55 years of life.

I called and asked about their triple bundle. I was quoted a certain amount for it after explaining that I was trying to stay under what I was paying for the same services with Time Warner. The salesman had told me they would be way under Time Warner's price. I told him I would sleep on it and to call me back the next day. He told me what time he would call and, of course, he didn't call at that time. I asked him multiple questions, including asking if I could watch Direct TV live from my computer because that is what I was doing with Time Warner. He said I could. He also told me my Direct TV bill would only go up $15 the second year and that it wouldn't go higher than that as long as I was a customer of Direct TV. I asked what the price difference would be if I only took broadband and not phone and he quoted me a lower price. I decided to go with the triple and he quoted me a higher price. After reading off of my notes about the price he actually quoted, he came back down a little so I told him to port my telephone number. Direct TV came a few days later and installed. He was wrong about the locked in price after the $15 increase. Why am I not surprised. I was still considering not getting the phone, so I called Century Link and I was told that just broadband would be more expensive but that he hadn't even arranged for porting the number. They also told me that no, you couldn't watch tv through your computer. I ended up going out and buying a tv for my bedroom because of that. The salesman had also told me the price lock was good for 5 years but there was no early termination fee. Every time I called Century Link I was told there would be, and then they would look further and say, no there wasn't. Very poorly trained employees. A supervisor did tell me they would expedite porting of the number for my inconvenience and when I followed up, I was told everything would be in place Thursday, Oct. 28, so I made an appt. (and canceled my other plans for the day). Wednesday, Oct. 27, I got a call from a tech saying broadband wasn't available in my area!!! I was furious by this point and spoke to a supervisor, who said she would make phone calls and see if she could make it happen. I told her she had to call me by day's end because otherwise my phone number would be ported and I wasn't about to change from Time Warner without a bundled price. In the meantime I called their corporate office and made a formal complaint. I explained that a supervisor was looking into making it happen but the person I spoke to at corporate said she would also look into it and get back to me that afternoon. I heard from the first supervisor who told me it couldn't be done, so I canceled everything but Direct TV (which was all ready installed). I called Time Warner who was willing to unbundle and then rebundle with just internet and digital phone. The next day I got a call from corporate telling me she could get broadband to me!!! I told her it was too late.

I could have gotten a better deal going right to Direct TV but it's too late now. I called to speak with another supervisor today (October 30) and he gave me the circle jerk about the whole thing, telling me I didn't give them enough time to investigate getting broadband here, which is a lie. He said it wasn't in the notes that I had gotten a call telling me it couldn't be done and said he was "sorry if you feel that way". Not sorry for all the lies and inconveniences, but sorry if I felt that way. I will never deal with Century Link ever again. I plan to report to BBB and am considering going to a lawyer to discuss a class action suit, as they essentially broke my contract that the salesman originally promised. It's time that companies stopped treating their customers with such disrespect.

For the last month I have been losing my internet service sporadically every day. The service always goes down when I am in the middle of doing something that is important to me. When I called the cusomer service number, I spoke with a very friendly representative who thought she had helped me. She ran me through a list of functions to get my service back on that day. Every day since then, the same thing keeps happening over and over. Several times I got a recording that NC customers were having problems but they were working to solve it. One day I got a recording that the problems were due to any upgrade, but would be solved within a prescribed period of time. Nothing has changed, still losing service at different times every day. I do not want to change providers, because the only other option in this area is Time-Warner, which is a whole other set of problems.

I was totally dissatisfied back when Century Link was Sprint, then Embarg, and now it is the same cruddy service under a new name - Century Link. We live in the country and have had non-stop issues with our phone not working over the past 5 years, for some reason when it rains the phone will not work and the internet will go out. We have had tons of repair people out here who have given us a million different stories about the cause of the problem -- once we were told that the internet line was connected to the phone line and vice versa. Our phone has been out all day which is not good when you live in the woods and also do not have cell phone access, I have probably called Century Link 5-6 times today and was told that someone would be coming to our home between 2:30 and 4:30. It is now 9:30 pm and no one has shown up. This is a recurring issue and something that needs to be addressed. If I were able to do so, I would switch to a different land line company or get rid of the land line all together and just use a cell phone. I want my phone fixed now with no more excuses from customer service who do not know what is going on. Oh and if you go online, the system is under temporary maintenance or something so you can't even conctact them over email or the internet. Great customer service going on.

Century Links offered a combo package for Phone/Internet/Tv Satellite for $79 a month. The first month they bill $73 and the second month the bill came in at $192. I called and said I can't pay $192 a month. They said that the charge was legitimate.

It's a FRAUD they are doing and they even trying to collect monies that was discharge in bankruptcy chapter 7. They are Malingnat company.

Starting a week ago I have been getting a call every day from 434-533-9029. This is a recorded message to stay on the line and wait for the next rep. Well I looked this number up it is a collection agency. I do not owe anyone any late money, I know this for a fact. After getting a call at my office as well as my cell phone I called back. This collection agency was calling for Century Link. I asked them never to call me back I do business with Centry Link not them. So I called Century Link, I was told the harassing calls were from a bill mailed out on April 13th for $53.27. Today is April 20th, I asked why I was getting calls about a bill mailed out on April 13th, he said if I just paid my bills we wouldnt get these calls. Well today I got this bill in the US Mail dated 4/13 for the $53.27. I also found out that my partner at the business got this call last week and said as soon as we got it in writting we would pay the bill. I just verified that we paid our last bill in full. This was just the remainder of a partial month since we switched to Cox Communications on Febuary 15th. I am so pissed right now, my next step (after paying the non-late bill) is calling Cox to switch my 2nd business over to Cox also. Just to top it all off I am now getting calls from 434-533-9029 and they are hanging up on me. You have to be kidding me. All should cancel Century Link as soon as possible.