I recently had my phone service with century link disconnected by my own choice to try a new company. The service was disconnected on April 1st. I waited for my final bill to come in the mail. I did not receive it. My payment was usually paid on the 24th of the month. I received a bill today on may 1st, EXACTLY 1 month from stopping the service from a COLLECTION agency. I have decent credit! This is very upsetting that a large corporation such as Century Link would rape its customers this way.
When I called to speak to a representative, all she could tell me is that it was an "internal" collection agency. She could not explain to me what "INTERNAL" collection means... Is this just a game that Century Link plays to upset good paying customers that quit the service? I was extremely upset and NEEDING answers. I did not build myself good credit only to have it ruined by a company that is disgruntled over losing its customers due to their much higher priced service.
I told the person on the phone that I never received my final bill from Century Link. Her explanation was that if you quit the service, then you only have so long to make the final payment before it is turned over to a collection agency. HOW COULD THEY LET THIS HAPPEN WHEN THEY DIDNT EVEN SEND ME A FINAL BILLING STATEMENT??? It's only been 1 month since the service was shut off.
I am going to get this message out to as many people as I can to warn others about this horrible company and the way they treat their customers. PLEASE POST!!!