currently in missouri, century link seems to have similiar issues. ive called and opened more than 5 tickets in 4 days time to have my line replaced. it is an old crumbly flat line 2 wire that century link claims is not very compatiable with the dsl. i pay $60 a month for 10 mbs. on an average im getting 1.10mbs and lower. the local techs in our small community continue to 'close' the ticket without even showing up. they have made notes on the tickets explaining they have no access, or its a bandwidth issue. well they would have access if they even would show up and bandwidth issues are not going to go unnoticed and unattended for a year and a half. at our previous house that was only a mile down the road didnt have a problem with it. it did have a new line put in tho. i guess all these problems happen as soon as you move a mile down the road? our entire house have been rewired and even called in computer techs to check out software and compatability with centurylinks modemn and dsl services. so their excuses dont work with me. ive been called a liar from a couple of the techs in the local office including one which was the supervisor. the other claimed he knocked on my door and left a door hanger????? i wish i knew where it was??? the national level techs and repair have escalated my 'tickets' several times and even a tech got upset that she was even getting the run around and went above to a tier three tech supervisor. the local guys still closed it without as much as a phone call. i did get a drive by once! yes i have sit on my porch and watch consistantly out my windows for these people to show for nearly 4 days. unfortunately the national level guys are not in the same area as these third party localy hired morons. so as far as getting any service including if i wanted regular phone service? im screwed! the only way its going to happen is for coorperate to do more than slap their hands. FIRE THEM!!! they are not doing their jobs. and your techs are making excuses for them! this next business day, i do plan on filing a suit against them. your attny general, your mayor, a hired attny, the better business buerau and comsumer compaints can help you. all you have to do is just DO IT! help yourself and help millions of people who have complained about this company. lets get a company all over that actually care about their customers in providing the services we need to run our small hobbies, businesses, gaming and communicating with family and friends! if you dont do it, then they continue to ROB us!