I have been a customer from the day I moved to this house, Nov 2007. I have all my billing statements going back to that date. I subscribe to the telephone service only due to the need of connecting to the Internet. In June 2010 after numerous phone solicitations from CenturyLink I agreed to up my Internet connection speed for another $5 more a month. I have been enjoying a 10Meg connection for the price of $39.95 ever since. Then this past June 8 I received another phone solicitation from the company and this time I was called by an associate by the name of Susie and she assured me that I can lower by bill by bundling the services. I explained to her what I was already paying but she assured me that she can lower my payment if I bundle. I finally agreed and she put in the order. Not a week later I started experiencing a much slower connection to the Internet. I kept calling to complain to no avail so finally I notified them that I wanted to revert back to the services I was paying for previous to the June 8 telephone conversation with Susie. The Internet connection did not improve and was even slower, so instead of calling I actually went to a local office of CenturyLink. There I had to explain all over again my dilemma and at the end I was told that if I wanted to get the 10Meg Internet connection it would cost me another $10 more a month to $49.95. I see this tactic that the company used on me by decreasing my speed connection thereby they can offer me the same speed I was paying for previously for a $10 more a month.