After our contract ended, we decided to switch to a different company. Centurylink tried to hold us against our will:
- They missed the scheduled date to disconnect our service, but promised that someone would get to it soon
- Later, they claimed we would have to wait until the end of the month to disconnect
- Eventually, they agreed to disconnect, we wouldn't be charged for calls made after the original scheduled date, and we would receive a check for the remainder of the month
- A month and a half later they started billing us like normal again, and already subtracted the credit we were expecting
- Again, they agreed to end the account, but could not offer an expanation as to how it was reactivated
- We have to pay for some long distance calls made after the scheduled disconnection date that THEY missed

RUN RUN RUN DO NOT USE THESE GUYS AND IF YOU HAVE TO< STAY WITH AS LITTLE AS POSSIBLE AS THEY JUST WANT YOUR $$$ FOR TERRIBLE SERVICE.
I Have had centurylink with local service only for 10 yrs+, sometime over the last few yrs they changed it without my knowledge, filed my 1st complaint then as it created a big expensive mess. I tried to cancel my service but they wont let me as I still owe $$. So they struck a deal to do payments but still wont cut my service off. So even paying 89.00 a month I can not catch this bill up and I can not disconnect. Moving this week so for me to make sure no one else uses this service in MY name i will have to rip wires up. Good thing I have proof I pd to get it put in here as I will have to remove it too. (proberbly what the last renter did too)
BBB here I come again.

Century Link is one of the WORST services i've ever used when it comes to television. Some of my channels freeze, and sometimes, my "playback" services go in and out|. When i'm watching a recorded movie, it stops and says that the network is down|. This happens 2-3 times EVERY DAY?.

And also when i called for a technician to come and "fix" my cable boxes, he didn't come till 3 days later!. When i called them to see what the problem was, they couldn't find an answer/. How are you supposed to run a business if you can't even find the solution to EVERY single problem?

Century Link is full of incompetent people, and a bunch of shady liars;. I am switching back to Cox Cable!. It's expensive, but at least it's worth it.

I have no choice but to use centurylink for my phone and internet sevices because they are the only company in the area. I have changed my service 4 times in the last 6 months because I am trying to save money and everyone promises, "This will be a lower package." By the time they prorate everything, I lose money. Every package is higher than the last. The most recent situation is I was paying $69/mo for basic phone and dsl. I had to call and ask a question and the rep told me that she could set me up with a better package for the same price. I told her it sounded too good to be true and she said that it would be this price for 1 yr and then I could change it if I still wanted to. That was 3 months ago. My first bill was almost $400 and when I called they fixed it. Second bill was almost $200;. I called again and they fixed it!. This month my bill is $115|. I call them and they said this is the correct amount for this service:. I was told that they could downgrade the phone service for me but I would get all these prorated charges which always end up being half of the previous package + the entire amount of the new package on my bill;. I do not want to pay this again". They don't want to help me|. Is there a law against a company having a monopoly on a town??? I'm so tired of being screwed! Need someone to come in here so centurylink doesn't have a monopoly on my town! So ready for a different provider but no idea what I can do!

I recently decided to swith from our local cable company, where I had bundled internet/phone/TV services, installing a satellite to replace the cable TV. I was referred to Centurylink as a recommended "partner" for bundled phone/internet, and transferred to someone from their company after completing my satellite order. I should have known from that conversation that this was going to go badly, as the person who took my order did not seem to speak or understand English very well, and was taking an order for a completely different package than the one quoted to me at the start of the call. I eventually placed the order for a bundle that was $25 a month more than the one quoted, being assured the difference would show up in the form of a rebate from the other company. I wanted to keep the same number, and was told this would be done. I placed the order on the Monday before Memorial day weekend, and was told a modem would be shipped for self installation of the internet, and someone would be at the house the following Tuesday to install the phone.
At 6:30 AM Saturday morning, I recieved a call on my cell phone from someone at Centrurylink requesting additional information regarding the old number, so that they could call the previous company to keep the number. The person who called seemed kind of irritated, and informed me that they had been calling my old number but that they kept getting a busy signal (logical, since the service had been replaced with the satellite and I had been without phone or internet since Thursday). Because the previous account had been in my wife's name, this person would not take the information from me but had to speak to my wife, who was at home sound asleep, since she works evenings and it being 6:30 AM. I was told that after they talked to my wife, they should be able to schedule an installation in the next week or so.
After thinking about this for about 10 minutes, I called back and asked that the installation be cancelled altogether. If this is how they do business with a new customer, who wants to be an old customer.
The funniest part about this is the form letter email I recieved, which read in part:
Thank you for connecting with CenturyLink, your home communications provider...it appears that you would like assistance with an order. I apologize for the inconvenience, your orders have already been cancelled. I hope I’ve fully resolved your concerns today and that you’d definitely recommend CenturyLink to your friends and family