Begining in November 2010, Centurylink began taking up to 14 calendar days to post web bill payments to my account. Prior to this I would always schedule payments via my bank's web bill pay system (they do electronic transfers, not checks) about 4 or 5 days in advance of the due date. I never had a problem over the several years paying online through my bank. In November I noticed a late charge on my October bill which had been paid in advance of the due date. I dealt with customer service and they eventually corrected the problem and backed out the late fee.
In December 2010, I called them a week after I'd made the payment, only to be told they'd not received it (and the due date was a day or so away). It happened again in January and Feb. 2011. Each time I had to call in to tell them I'd already paid the bill, then fax a copy of my bank's proof of payment information. After each round of phone calls and faxes the account was credited within the following week, long after the due date.
The customer service folks (the only ones I can actually talk to) cannot explain it, but only apologize. I've dealt with supervisors more than once, each one committing to having someone at "Corporate Cash" call me back with an explanation or resolution. I'm still waiting after three weeks for the last promise to be fulfilled.
I called customer service today to check the acct balance. No payment received 13 days after payment. a supervisor admitted that they've had problems since the "changeover to a new billing system in September" and that the accounts receivable folks are far behind in trying to unravel the mess. It has been suggested that I pay my bills earlier. Just how long should it take for an electronic payment to go through? 14 days is clearly insufficient. The representative intimated that it would be faster/more reliable if I paid by credit card over the phone or used Centurylink's own online billpay system. That might be worth considering except for a prior customer rep admitting that they were also having problems processing payments through their own web bill pay system.
Having spent 30+ years in IT, I fully appreciate the disasters that can occur when switching from one information/billing management system to another. My sympathies to Centurylink. However, as a customer, this is not acceptable. No one will call me back as promised and I've had to repeat this scenario every month just to ensure my credit doesn't get a black eye and that I don't have to pay what I don't owe.
I'm ready to fire Centurylink (not for poor service but for anemic customer service and bad accounting) and go with a cable ISP service and VOIP.

I'm having trouble with computers download speed. I'm supposed to have 10Mb/s, and it's near that most of the time, but in the last few days it has dropped down to as low as .77Mb/s by 9pm. Mornings are fine but the download speed gets lower through out the day to it's lowest about 9pm. Tried calling On Line techs to put in a work order for the local guys to check it out, but she (Erica) refused to make one out without going through the checks that she has, and I told her my computer and the download speed is OK at the present and those checks would do no good while it's working fine. She still refused to make out a work order for me. How can a company this big be so insensitive to their clients for something as simple as making out a work order?

This company must be ran by school kids! I have had internet service with them for over 2 years at a speed of 3 megabites. I called in and asked if they offered a higher speed in my area and they said they could go up to 8 megs. We disscused the price and I agreed to upgrade. It took them a week to get my service started and when they did, it was at 1.5 megs! I called in and they said someone changed the work order so they changed it back. This happened 3 times! They never called me to tell me they changed anything and I even gave them my work cell phone number. The last time I called them they said that they could only offer me 1.5 megs! Keep in mind I had 3 megs for over 2 years at the same address! They cannot tell me why, they offer no explanition for changing my work order without notifying me, nothing! Everytime I talk to them I spend no less than 1 hour on the phone. There is no excuse for this kind of service from a billion dollar company!

On Oct 29 2010, I called Centurylink to request for vacation service from Nov 20 to Dec 20 for my home phone and high speed internet following their billing cycle. The customer sercv did exectly that, she told me when I get back I have to call them to resume my service. I came back earlier and called, they resume my service. Nov bill showed prorated subscriber line charged and prorated vacation number reservation from Nov2 to Nov20, Manual LATA for both total amount to 40.46. I paid all in full. Dec bill showed amount to 148.73 triple of my regular plan. I ask why is the amount is so high? customer service told me that charges are for disconnection and reconnection, restoration and switching of plan, prorated subscriber line charged, prorated modem, both Manual LATA, service order, remove line charges, remove vacation service, prorated modem, remove 768K/384K from Nov 23 to Dec 20 due to my request for vacation plan. All I ask was vacation service, as centurylink web specifically mentioned at their Frequently Ask Questions that anyone can request this service via online or call cust serv. It even said that centurylink bills half of monthly access line rates plus taxs and approriate surchg. there is no part saying that vacation service will result to all your service and plan is switch. The customer serv told me nothing they or I can do about it but pay the bill. If you can resolve this, please help me. I am trying to resolve this issue in every way possible before forcing my self to take action involving Centurylink Corporate, the FCC and BBB. I hate doing this but all I ask is vacation service as allowed.

About 3 months ago I had lightning wipe out my phone line taking out my DSL modem and fax machine. I called Century Link formerly Century Tel and they sent a tech out and he replaced the modem with what looks like the same model. I've since been rarely able to do online banking, posting messages to Facebook, forums and cannot send an e-mail or do my work orders for my company. I have called CenturyLink multiple times to be finally told that I would need to pay for a tech to come out because they checked it from their end and everything is fine. Yet I can go to speedtest.net I get 1.49mb download and errors for upload. They then tell me they do not guarantee upload speeds. As soon as I can afford the upfront cost's of going to satellite internet I will. Customer service of this caliber is becoming more and more common with every call I make to Centurlink. If I had other highspeed internet providers available in my area I would have dropped them. My work has sent an IT person over and has even removed any and all firewalls and checked all settings on my network. All three computers at my house do the same. I may try buying my own modem to see if that fixes the problem but I cannot believe the customer NOSERVICE I have received.