CenturyLink

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Category: Services

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Florida, United States

CenturyLink Reviews

Allen Ham February 14, 2011
not able to get dsl
we have been unable to get dsl services. dsl services are within 1/8th of a mile from my home and centurylink has upgraded lines in our area to provide everyone else around us with this service but still have not provided for us. i was told of a "switch" located at Lizzie that would provide this.
Corona77 February 7, 2011
Recuring billing cycle issues
Begining in November 2010, Centurylink began taking up to 14 calendar days to post web bill payments to my account. Prior to this I would always schedule payments via my bank's web bill pay system (they do electronic transfers, not checks) about 4 or 5 days in advance of the due date. I never had a problem over the several years paying online through my bank. In November I noticed a late charge on my October bill which had been paid in advance of the due date. I dealt with customer service and they eventually corrected the problem and backed out the late fee.
In December 2010, I called them a week after I'd made the payment, only to be told they'd not received it (and the due date was a day or so away). It happened again in January and Feb. 2011. Each time I had to call in to tell them I'd already paid the bill, then fax a copy of my bank's proof of payment information. After each round of phone calls and faxes the account was credited within the following week, long after the due date.
The customer service folks (the only ones I can actually talk to) cannot explain it, but only apologize. I've dealt with supervisors more than once, each one committing to having someone at "Corporate Cash" call me back with an explanation or resolution. I'm still waiting after three weeks for the last promise to be fulfilled.
I called customer service today to check the acct balance. No payment received 13 days after payment. a supervisor admitted that they've had problems since the "changeover to a new billing system in September" and that the accounts receivable folks are far behind in trying to unravel the mess. It has been suggested that I pay my bills earlier. Just how long should it take for an electronic payment to go through? 14 days is clearly insufficient. The representative intimated that it would be faster/more reliable if I paid by credit card over the phone or used Centurylink's own online billpay system. That might be worth considering except for a prior customer rep admitting that they were also having problems processing payments through their own web bill pay system.
Having spent 30+ years in IT, I fully appreciate the disasters that can occur when switching from one information/billing management system to another. My sympathies to Centurylink. However, as a customer, this is not acceptable. No one will call me back as promised and I've had to repeat this scenario every month just to ensure my credit doesn't get a black eye and that I don't have to pay what I don't owe.
I'm ready to fire Centurylink (not for poor service but for anemic customer service and bad accounting) and go with a cable ISP service and VOIP.
nolandline February 7, 2011
unfair selling practice
First, CenturyLink sold me unlimited domestic long distance and told me it would cost $74 a month all fees and taxes included. I was paying about $69 a month for a bundled local and Internet service.
Second, then CenturyLink billed me $85 for the service. I complained to a supervisor who would not reduce the charge to the quoted price.
Third, I asked for my previous bundle service back but the CenturyLink supervisor told me it was "no longer available."
The company basically got me on a more expensive service quoting me a false price without telling me I wouldn't be able to get my old (less expensive) service back.
I've submitted a complaint to the FCC and will look for ways to cancel my landline altogether.
Hard to believe the company would willingly lose a long-time customer worth hundreds of dollars a year over this.
Olen McGuire February 4, 2011
On Line technicians
I'm having trouble with computers download speed. I'm supposed to have 10Mb/s, and it's near that most of the time, but in the last few days it has dropped down to as low as .77Mb/s by 9pm. Mornings are fine but the download speed gets lower through out the day to it's lowest about 9pm. Tried calling On Line techs to put in a work order for the local guys to check it out, but she (Erica) refused to make one out without going through the checks that she has, and I told her my computer and the download speed is OK at the present and those checks would do no good while it's working fine. She still refused to make out a work order for me. How can a company this big be so insensitive to their clients for something as simple as making out a work order?
namrepus February 4, 2011
internet service
SORRY SORRY SORRY the worse company I have every dealt with in my life. LIES LIES and MORE LIES. Customer service is a complete joke, they act like they care but nothing never gets done. We have been waiting for three months for them to send someone anyone out to bury a orange line that was suppose to be here for a few days at the most according to there guy who put it out here. It goes from back of house all the way to the front yard real nice. I have been contacted by liars in the company who all say the same thing so sorry we will have someone there shortly. We even had one of their guys come to the house and say he was sorry and understand our frustration but he had to get someone else to bury the temporary line. That has been weeks ago. To review they lied about when they would come to hook up the service the day they told us no one showed or called we had to drive across town to the sale office. Next the internet speed which was promise is not the one we got, AND WE FOUND OUT LAST NIGHT THAT IT HAS BEEN A RECALL ON WHAT WE GOT. Wow what a company. Century Link gets our money every month and gives us lies in return.
Lynn Hannah February 2, 2011
bad service
This company must be ran by school kids! I have had internet service with them for over 2 years at a speed of 3 megabites. I called in and asked if they offered a higher speed in my area and they said they could go up to 8 megs. We disscused the price and I agreed to upgrade. It took them a week to get my service started and when they did, it was at 1.5 megs! I called in and they said someone changed the work order so they changed it back. This happened 3 times! They never called me to tell me they changed anything and I even gave them my work cell phone number. The last time I called them they said that they could only offer me 1.5 megs! Keep in mind I had 3 megs for over 2 years at the same address! They cannot tell me why, they offer no explanition for changing my work order without notifying me, nothing! Everytime I talk to them I spend no less than 1 hour on the phone. There is no excuse for this kind of service from a billion dollar company!
Jamaical January 24, 2011
Liars
I couldn't pay my December bill on time, so on the 26th of December Centurylink called and I answered. I told the man I could pay on the 29th of December and he said well i will extend it to the #rd of January. I said thanks. On January 3 i went online to pay my bill and it said I had a $0 balance. So I did a live chat and asked the man why I had a $0 balance and he said a payment was made there was nothing more I needed to do and again I asked if he was sure and he said yes. I thought (like most would)that a lil Christmas miracle had happened and that they had zeroed out my balance, maybe as a way to say thanks for being a loyal customer(especially since they only offer deals to new customers and the current ones just get screwed). A week later my bill is back and I am getting shut off notices. I call and they said that I arranged a post dated check(which I wouldn't have done because I dont' use that account anymore because it never has money in it). They pretty much accused me of lying, got smart with me and when I asked for a supervisor they gave to someone who was not a supervisor but didn't tell me until after I had wasted my time telling her my story. In order for me to get back the 2 overdraft fees THEY caused I have to contact my bank and then they will give me a credit. I don't want a credit I want MY money back in MY account that I didn't authorize. When I asked for a copy of the information stating i had gave them my account information on December 23 authorizing a post dated check they claim they are not allowed to do that or to give me the name of the person I supposedly talked to. I only spoke to 1 person and I never gave him my checking information. Centurylink is crooked and I am urging all to stay away from them. I am contacting my local news and newspaper to see if they will do a story on these crooked people.
moniegbe January 19, 2011
Vacation Service Request turn into Plan Switching
On Oct 29 2010, I called Centurylink to request for vacation service from Nov 20 to Dec 20 for my home phone and high speed internet following their billing cycle. The customer sercv did exectly that, she told me when I get back I have to call them to resume my service. I came back earlier and called, they resume my service. Nov bill showed prorated subscriber line charged and prorated vacation number reservation from Nov2 to Nov20, Manual LATA for both total amount to 40.46. I paid all in full. Dec bill showed amount to 148.73 triple of my regular plan. I ask why is the amount is so high? customer service told me that charges are for disconnection and reconnection, restoration and switching of plan, prorated subscriber line charged, prorated modem, both Manual LATA, service order, remove line charges, remove vacation service, prorated modem, remove 768K/384K from Nov 23 to Dec 20 due to my request for vacation plan. All I ask was vacation service, as centurylink web specifically mentioned at their Frequently Ask Questions that anyone can request this service via online or call cust serv. It even said that centurylink bills half of monthly access line rates plus taxs and approriate surchg. there is no part saying that vacation service will result to all your service and plan is switch. The customer serv told me nothing they or I can do about it but pay the bill. If you can resolve this, please help me. I am trying to resolve this issue in every way possible before forcing my self to take action involving Centurylink Corporate, the FCC and BBB. I hate doing this but all I ask is vacation service as allowed.
Andysgo4 January 14, 2011
Extremely poor customer service
I switched fro COX phone service to CenturyLink when I moved. BIG MISTAKE! Turns out "unlimited long distance" service they offer is not really "unlimited" at all. Cannot use it to dial conference numbers - never explained that to me when I signed up for it. Cox does not have this restriction. So I changed my service to a thousand minute a month plan for an extra $29/month, but a bundle including voice mail, caller ID, and other services was not available with that plan so my total cost basically doubled from what I was originally quoted - BIG SCAM! To make matters worse, they didn't process that order correctly anyway and they suddenly cut off all long distance capability. After two days, I'm still trying to get my long distance service turned back on - no one, literally no one there seems to be able to fix the problem although at least three people in customer service, repair, and the "fraud detection" department have all told me it's fixed. Guess what, it's NOT!! It isn't the long distance problem that's so aggravating, although that's pretty bad, it's the completely inept customer service. I research and write about technical support for a technical support association - this is one of the worst examples of customer service I have witnessed.
DON'T USE CENTURYLINK FOR TELEPHONE SERVICE - USE ANY OTHER ALTERNATIVE.
Jeepm@n January 14, 2011
DSL service
About 3 months ago I had lightning wipe out my phone line taking out my DSL modem and fax machine. I called Century Link formerly Century Tel and they sent a tech out and he replaced the modem with what looks like the same model. I've since been rarely able to do online banking, posting messages to Facebook, forums and cannot send an e-mail or do my work orders for my company. I have called CenturyLink multiple times to be finally told that I would need to pay for a tech to come out because they checked it from their end and everything is fine. Yet I can go to speedtest.net I get 1.49mb download and errors for upload. They then tell me they do not guarantee upload speeds. As soon as I can afford the upfront cost's of going to satellite internet I will. Customer service of this caliber is becoming more and more common with every call I make to Centurlink. If I had other highspeed internet providers available in my area I would have dropped them. My work has sent an IT person over and has even removed any and all firewalls and checked all settings on my network. All three computers at my house do the same. I may try buying my own modem to see if that fixes the problem but I cannot believe the customer NOSERVICE I have received.

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