CenturyLink
| 5 stars | | (0) |
|---|
| 4 stars | | (0) |
|---|
| 3 stars | | (0) |
|---|
| 2 stars | | (0) |
|---|
| 1 stars | | (82) |
|---|
|
Category: Services
Contact Information
Florida, United States
|
CenturyLink Reviews
|
mpchabot
December 28, 2010
refusal to return overpayment
So I made an error when I made my electronic payment by a factor of 10. I called customer service to try and get the overpayment returned. They told me that they can not issue a check for overpayment. They can only do so for remaining balance if I terminate my service. So they obviously do have a method but they do not want too! They say the balance will be applied to future bills. This is over a years worth of bills that it will cover. I have been with them since living in VA along with DSL and 2 lines. Have been on hold for over 16 minutes waiting for a supervisor but I think this is just a way to get me to hang up.
Guess I need to cut my landlines and change to cable for my internet and tell them goodbye as this appears to be the only way to get my overpayment back.
|
|
|
Ted T
December 9, 2010
Lies
I received a call from C-link asking me to use their internet service they offered me a one year $14.95 a month internet service. The C-link person said I would only pay $22.50 for the installation and no other charges. I already had a phone line with them paying approx: $50.00 a month so I thought yes this is a good deal because I would be paying approx $65.00 a month for phone and internet. I received my first bill of $405.00 for installation charges AND OTHER ITEMS THAT MADE NO SENSE. I called C-link and spoke with a rep. about the bill and after one hour on the phone with her she said that it looked like someone got carried away with their pen and she was so sorry about this mistake and now I would only owe $222.00 which was crazy to. I waited until the nest day and called again to get a new rep who finally fot the bill to $166.00 which is also crazy since there was only to be a $22.50 charge in the first place. I was angry said cancel it all she said I would owe them $200.00 cancelation charge, I told her I did not agree and to show me thecontract with my signature, she said it was done electronically. Another lie.. I don't know what to do, I have perfect credit and don't want it ruined but I also don't want to do business with a crooked company like this.
|
|
|
fraudednoncustomer
December 7, 2010
FRAUD
A renter on my property opened a phone account with this company. They didn't pay their phone bill. Now this company is trying to sue me and ruin my credit over someone else's bill. They got my name because of county records that I own the property - THEY DON'T EVEN HAVE MY SOCIAL SECURITY NUMBER (because I didnt sign up with them) AND THEY STILL MANAGED TO FILE AGAINST ME!!! THIS COMPANY FRAUDS PEOPLE THAT ARENT EVEN THEIR CUSTOMERS.
|
|
|
EChicago
November 30, 2010
Long distance fraud
We were recently surprised by a $17, 000 charge for International calls to Guinea. Apparently, fraudsters hacked into our phone system and made 3 days worth of calls to the same number in Guinea @ $.99/minute. CenturyLink holds firm that we are responsible for these charges. Anyone out there had this situation taken care of any better? Please help!
|
|
|
cantblveinbusiness
November 17, 2010
Customer Service
I am extremly upset! I ordered service last week on wednesday and I was told that it would be set up the next day. The next day I find out it will be set up on monday. When I attempted to cancel the service on friday, because of how poorly I was treated (I stayed on hold for 20 min to be transferred to a supervisor that I did not request so that theycan tell me what I already knew), I was told that my refund might be sent out to me via snail mail within 60 days when I paid with my card. When I called back only 30 minutes later to un-cancel my service, I was placed on hold for another 20-30 minutes bc the rep wanted to rush the service and have it set up by monday at the latest. Monday morning I call in to make sure that it will be set up, and I was told it was already set up. The next day I find out that it will not be set up until wednsday. Wednsday the technition leaves me a message to tell me that he is on his way and that I need to be at the home for him to install the connection. I was NEVER told that once all those times I was on the phone for 45 minutes at a time. I should have stayed with charter to have the same crappy service!!!
|
|
|
TotallyRippedOff
November 14, 2010
Late Fees
CenturyLink would hold my automatic payment post date until after payment was due to collect a $5.00 late fee every other month. I contacted them several times about it, but they would do nothing about it. I made an extra payment to get ahead (they already charge a month in advance) and changed the payment date so they would receive it three weeks early. I pay a set amount automatically every month. They still charged me a $5.00 late fee when I owed 50 cents at billing time! I had already upped my payment to prevent that from happening the following month, but they will do ANYTHING to apply a $5.00 late fee on my bill. How can you have a late fee on a service you have not even received?
|
|
|
silensus
November 6, 2010
Billing
Centurylink guaranteed that the monthly internet service for the first 9 months was 29.99 plus the charge to rent a modem, which is 4.99. The modem they gave me didn't work, and so I called Centurylink and they said they would send me a brand new one. What they didn't say was that I would be charged for replacing the broken one they gave me. In addition there is a random 19.99 Pure Solutions Bundle charge per month that was not included in their original 29.99 internet service guarantee. I don't even know what the Pure Solutions Bundle provides me with if it is listed separately that the internet service. Centurylink is HORRIBLE and I would recommend Verizon.
|
|
|
Sanlouday
October 27, 2010
Worst Service
Since Centurylink took over Embarq it has been nothing but a nightmare. Either I get a loud static that has us yelling into the phone or it will only ring once then if you dont grab it right away it just drops the call but usually we just get no service. There have been rare instances that we have had pure euphoria when the phone will actually work for about 2 weeks straight. Recently my father passed away and you can imagine what happened when Hospice tried to call and let me know that we needed to be there immediately. To poor salt into an open wound they come out to the house to fix it every other time I call just to tell me "there is no problem". Centurylink doesnt care ..just keep sending the money.
|
|
|
Todd Lewman
October 11, 2010
InTernet service
The customer service reps at century link are not honest and have lied to me for the last time. On Friday 10/08/2010 after a fifty minute phone call tech. Support told me my dsl service requires a technician to come to my house to find the problem and tHat they would be here Saturday 10/09/2010. My wife took off from work and centurylink was a no show, she called them around 2:00 and they told her they had no records anyone was to come here and told her someone would be here 10/10/2010. I took the day off and started waiting and at five I called them and they said we are still coming before seven pm, hahaha the joke was on my they never showed up and that infuriated me. I called centurylink this morning and low and behold I was told no one was scheduled for Saturday or Sunday (the man on the other end of the phone acted like I was the one who was wrong) he then told me I don't like you being upset I'm going to hang up on you now and he did.
I have had the same service long before century link and now that centurylink is in charge I'm no longer important and deserve the worst customer service I have ever encountered in fifty years.
Time to go shopping for a new provider today.
I can not believe it centurylink just knocked on my door and the tech said that I'm paying for service for the last year that I can't even receive because I'm to far from the tower? He said call and lower my connection speed and I may be happier, WHAT THE HELL ONE YEAR OF COMPLAINTS AND INFERIOR SERVICE TO BE TOLD IVE BEEN PAYING FOR SOMETHING THEY CANT EVEN DELIVER.
|
|
|
TXMilitaryWife
September 29, 2010
$12 disconnection fee
I am so disappointed in this company. We are a military family that lived on Little Rock AFB, and our only option for phone and internet was this company. 7 months later, we had to move because the government told us. First, I was on hold for over 30 minutes. I realize many companies do this on purpose to deter cancellations in hopes that customers will get frustrated being on hold and give up. I am disappointed CenturyLink engages in that practice.
When I finally spoke to an agent, what did said agent say after I told him why we had to cancel? "Oh well, it's standard practice, everyone gets charged this."
I think it's generally a terrible practice to charge a fee like this in the first place, but to charge military families this fee that are disconnecting because we HAVE to move is ridiculous and a poor business practice.
Sure, it's "only" $12.00, but we "only" have friends all across the country and you better believe I'll be spreading the word to every single one to avoid Century Link if possible. Why would any member of the military want anything to do with a company that has a blatant disrespect for them and the job they are doing? So very disappointing.
Here's one family you can count on never doing business with again, CenturyLink. I hope it was worth your $12.
|
|
RECENTLY UPDATED REVIEWS
With MONEIORECLAIM.COM, I reclaimed every penny I lost.
LUAN KHUC UNCLAIM ASSETS ON FILE : $2,111,650.00
The company does not honour the warranty claim and makes you pay for device repair even if you are not at fault.
Taxi To Heathrow & Heathrow Taxi Transfers
Digital Marketing and Company Formation Services UAE | SEO and PPC Marketing
REQUESTED REVIEWS
REVIEWS BY CATEGORY
|
